Charlotte
Toronto
Call us at: 1 800 707-9150


Aligned Marketing Blog

Marketing executive, Steve Hartkopf shares all in this informative yet personable blog.

How to Request a Meeting in Writing

Steve Hartkopf - Wednesday, December 09, 2009
A lot has been written about making written requests, such as for a meeting. Based on my inbox, a lot of good advice is being ignored. So, here's my two-cents on the subject:

Good work often starts with research. I recommend that you save the meeting requests and general sales letters you like in a dedicated folder and, before writing your next request letter, review them for tips and inspiration. Pay particular attention to what you like about the wording, layout, flow and tone of your favorite letters.

Staying with research, investigate the companies and people your soliciting. There's an amazing amount of information available today. Google and LinkedIn are two of my primary sources of client research. In 15 minutes you can typically learn a person's professional history, job title, interests, status in their industry  and many even identify some mutual friends. This will help with the style, tone and personalization of your letter.

Create an outline for your letter as follows:
  1. Grab your reader's attention. Begin with an interesting fact, important question, comment on a current event or something personal, such as congratulations for being named Person of the Year.
  2. Then transition your reader into the purpose of your letter - introduce your company, request an appointment, or a free offer, for example. Be sure to connect your request with your grabber from (what will be) paragraph one. Your transition is key, it must be both smooth and brief, people are busy. See next bullet.
  3. In today's hurry-up, get-to-the-point world, many people switch the first two bullets of their outline. they begin letters by coming right out and stating, "The purpose of this letter is to request a 30-minute appointment to..." and then write their grabber. I prefer a subtler approach but will use the direct approach if I know the reader well.
  4. Insert numbers or testimonials that back up your claims next. A list of indented bullets works well for either. People like reading lists of tightly written facts - summaries.
  5. Your fourth section/paragraph is your call-to-action. Tie your attention grabber or your reader's self-interest into the benefits of responding to your solicitation. I don't sell actual products so I often use mutual gain as my call-to-action: "I propose a 30-minute meeting to better understand your business objectives, review our capabilities and determine if we can help one another achieve our  goals..."
  6. Your final outline point let's your reader know that your letter is one of a series of contacts, that there are more to come. Explain that you will be following up by voicemail, email or both. Basically, you're telling them "you're not going away, so let's have our conversation and see where it leads."

Now it's time to fill in the blanks and edit. Go back to each section of your outline and write 2-4 complete sentences. Often this is as easy as writing a topic sentence, inserting your outline copy and, then, writing a closing sentence that introduces your next point (paragraph) and compels the reader to keep reading.

With my writing completed I move onto the editing process. I complete three rounds of edits. My first edit is for grammar, my second is for flow and my third is for appeal. The final edit, for appeal, answers the question, "Would I respond to this letter?" If I would, then I'm done. If, however, there are awkward transitions, facts that don't seem to fit, or anything else that makes my letter weak, then I keep writing and editing until they are corrected.

The person receiving your letter is busy. They are looking for reasons to throw your letter away. It's your job to give them reasons to keep it and respond.

Mail your letter and begin following up within a week.

Final thought:
Some may argue that Bullet #6 above is aggressive. I'll concede that point. However, if you've done your homework and are only contacting people you honestly believe you can help, then why be shy? You're trying to earn a living and help others along the way; what's wrong with that? I'm not looking to waste my time or anyone else's on silly meetings nor am I looking to sell anyone something they don't need or want. I have pride in what I do and so should you.

In summary, this comes down to professionalism and character, use a strong doze of both in everything you do and trust that positive results will follow.

Steve

Social Media Fills a Need

Steve Hartkopf - Friday, October 23, 2009

A number of people I've talked to recently don't understand all the fuss around social media. What is it? Why is it growing so fast? Do I/we need to be engaged?

Briefly, here's my take:

People use social media for three primary reasons:

  1. To acquire knowledge, which is why content is so critical and key to both your personal and your professional brand. This is also the driver behind the proliferation of blogs.
  2. To see what other people are doing and buying, which is the basis of sites such as Digg, which is really a recommendation service.
  3. To connect with other people, which is a basic human need and the foundation of Facebook’s (and other's) success.

The proliferation and success of social media is driven by three factors:

  1. Trust: Many surveys have documented that people trust “someone like me” more than any other source. Moms trust Moms and car nuts trust car nuts, it's how we humans are wired. For the first time our peer’s opinions are more accessible to us than the wisdom of experts and propaganda of sellers.
  2. Online access: No matter how unusual or obscure the topic, we know we can find a lot of information - details, perspectives, and context - online. At any given time, there are probably thousands of people online discussing the merits of various screw drivers, for example.
  3. Confidence: It’s all about how we enter the decision-making process. We are less willing to make decisions without a great deal of information. Since the information and recommendations are relatively free, it would be nonsensical for us to do otherwise.
You and your company should be a part of social media for many reasons but here are my top three:
  1. We all know the power of the network, of networking. It is the best way to gain employment and, as mentioned, the primary way we now learn about products, services and what other people, people just like us, are doing. Social media allows you and your company to expand your network exponentially for little cost.
  2. Your customers, peers, neighbors, superiors, and relatives (etc.) are already part of social networks so it's a good idea for you to join the conversation, express yourself and, frankly, monitor what's being said about you, your company, your products and services, as well as those of your competition. Why would you not want to listen to the most important people in your life, which on a personal level is family and on a professional level is your customers.
  3. If growing your business, circle of friends and contacts, and expanding your influence are important to you then you need to be part of the social media revolution, because it's where all the people are.
Steve

Announcing: Crush the Competition Contest

Steve Hartkopf - Tuesday, October 13, 2009
Crush the Competition Contest

You can Win prizes valued at over $1,500.00!

Here are the prizes:
  • A 1-hour Crush the Competition Session with me. In this session we’ll develop three new ways you can clearly differentiate yourself from your competition. In addition, you’ll receive a condensed version of my sales coaching webinar, including a 30-minute follow up session and a signed copy of my book, Communication Wins.
A $597.00 value.
  • A free professionally designed, customized page for Facebook, Twitter or YouTube from M3-SocialMindz (www.M3socialmindz.com), a leader in SEO, PPC and social media marketing. A professionally designed social media page sets you apart from the competition and is a great way to project your brand into online communities and generate new sales leads.
A $500.00 value.
  • A video Holiday Card (click on "Holiday Card" to see samples) from ImigPro, just like this one: www.imigpro.com. If you can’t get to their Charlotte studio, email your video or images and they’ll do the rest. This is a unique way to stand out in a  crowd and competitive world. Managers and executives can use the video-card to both extend a holiday greeting and rally-the-troops for 2010.
A $395.00 value ($175.00 w/o video shoot).
  • A copy of Gary Vaynerchuk’s new book, Crush It!. Gary was using the power of video, social media and the web before most people knew they existed. In Crush It! you learn what Gary has to say about social media, why storytelling is your most powerful marketing tool and multi-channel monetizing. Gary has appeared on CNN, Fox News, The Today Show, and The Ellen Degeneres Show. 


How you’ll Win:
It’s easy. Write one paragraph, at least three sentences, describing what you like best about my interview with Gary and post it here, at www.aligned-marketing.com website blog page (it’s free advertising), under Comments (email address required to win). Then email your paragraph and additional comments to me at: shartkopf@aligned-marketing.com.

Bonus:
Those who tell me what you plan to do with what you learned from the interview will receive special recognition (it's a surprise!) for contributing to the community.  

Contest Rules and Prizes: 
  • One winner will be chosen at random to receive our Grand Prize - the Crush the Competition Session, signed copy of my book, free professionally design social media page from M3SocialMindz and Holiday video-card from ImigPro and copy of Gary’s book.
  • Five winners will be selected to receive the Crush the Competition Session.
  • Ten winners will receive a personalized autographed copy of my book, Communication Wins.
  • This contest runs from Tuesday, October 13, 2009, through Friday October 30, 2009.
  • Winners will be notified by email on Friday, November 6, 2009.
Good luck!
Steve

My 25 Writing Tips

Steve Hartkopf - Tuesday, July 28, 2009
Everyone wants to be a better writer. A LinkedIn Contact wants to write a book but thinks his writing is dry so he’s looking for a ghostwriter. A colleague feels his blog is more of an obligation than an opportunity. A Yovia.com friend says she wants to be a writer but hates grammar. [Good luck with that!]

The best advice ever given to me was: Writing makes you a better writer, so write. The act of writing teaches you that good writing is just clear thinking. Clear thoughts produce clear words that produce clear sentences that produce clear paragraphs…you get the picture. The best way to learn to think and write clearly, to hone your talent, to find you rvoice and gain confidence is to write. That’s the strategic part of writing, the 20,000-foot view. There are tactical ways to improve your writing as well.

I have over 30 writing books in my office. If you who don’t want to read 30 books (and a gazillion articles) here are my top 25 tips for becoming a better writer:

  1. Start a blog or journal. It’s the learn-by-doing thing again.
  2. Create an outline before you start writing and then stick to the outline. It saves time and keeps you focused.
  3. Understand that writing and editing are two different tasks that need to be separated.
  4. Short, simple, declarative sentences are best.
  5. Avoid passive voice.
  6. Minimize the use of adjectives and adverbs. Amateurs claim they enrich and professionals claim they dilute. Who you gonna believe?
  7. Edit it until your work bursts off the page with clarity and force.
  8. Edit in steps: (1) logical flow, (2) paragraph transition, (3) grammar and (4) spelling. It’s tedious but it really helps when you’re learning.
  9. Do the Johnny Cochran: When in doubt, cut it out.
  10. Show what you write to friends and family. They will be supportive and eventually provide the honest criticism you need to improve.
  11. Accept criticism as neutral feedback and not a personal attack. Learn and grow from the feedback.
  12. Read, read and then read some more, especially great authors like Dickens, Doyle, and Steinbeck.
  13. Learn grammar even if you can only swallow small doses.
  14. Watch movies and notice how the plot twists, how characters are introduced, how they make you care about them, how they get into trouble and then more trouble before, finally, the crisis is resolved.
  15. Live with excitement, honesty and curiosity about others and your surroundings.
  16. Listen to the way people talk, how they tell their stories and then think about them as children.
  17. Read your previous work and celebrate your improvements.
  18. Make writing a priority.
  19. Cowboy up! Recognize your insecurities, know you have limits and keep on writing.
  20. Comment on blogs.
  21. Write wild and unique metaphors. See my blog about Octomom’s Lips.
  22. Designate time to research new topics and follow your muse.
  23. Ask someone else to proofread. My wife is a great proofreader…who knew?
  24. Approach your writing with a sense of joy and responsibility, never as an obligation.
  25. Make notes listing subjects and ideas you want to explore. Maintaining a sense of urgency and exploration in your writing is fun.
Thanks for the opportunity to share. That was fun!

Steve

Wanna be popular?

Steve Hartkopf - Wednesday, June 24, 2009
Let’s pretend you’re shopping for a new suit. You walk into a small shop that just opened up and are greeted by a short round man with a bushy mustache. His name, he says proudly, is Enzo. While Enzo shows you his small shop he tells you that he learned his craft from his father, who learned it from his father. Then he begins asking about your business, how long you’ve lived in the community,. He asks about your family. Finally he bellows that, "an Enzo suit will fit you, and only you, better than any suit you’ve ever owned. "He leans in and whispers, "I will lower my price 10% because I know you that once you own an Enzo-suit you will be a customer for life " Enzo seems to truly enjoy himself. You can't help but like Enzo and you thank him for his time.

Your next stop is at the mall. The name of the store doesn’t really matter so let’s call it Brookstrom’s. An expressionless man stands behind the counter and as you approach he says flatly, “May I help you?” You tell him you are shopping for a suit. He says nothing and begins walking to the back of the store. You’re trained, so you follow. The back of his head asks your size and you say, “44, I think.” John, that may be what his nametag said, points to a rack of similar looking suits stuffed tightly together and says, “these are our 44’s.” As you wade through the suits you notice John is standing 6 feet behind you trying to look nonchalant. Being an experienced shopper you know John is not nonchalant. He is ready to pounce on you the second you linger too long on a particular suit and, in the blink of an eye start wrestling you into a jacket. In your mind's eye you see an image of Enzo. He's beaming. You begin planning your escape.

You get the picture? Those are two very different shopping experiences. One is personal, warm and comforting, while the other is sterile, cold and stressful.

This is Sales 101. People do business with people they like. Yet website after website and blog after blog are filled with boring, lifeless and dry text, much of it recycled. There are two factors driving the dullness epidemic.

First, what you and I know are commodities. Sorry, but it’s true. The world is far too big for your, mine and our knowledge to be cosmically  special. If you write about Corvettes, there are thousands, maybe more, competing webpages. Even if you focus on a niche like 1967 Corvettes there are still hundreds, if not thousands, of worthy competitors.

Many (most?) of those competitors will be good or excellent, while some will be truly exceptional. So even if you’re excellent in your niched niche, you’re still just one among the many. Excellence is not enough to define you and make you stand out above all the rest when you're competing globally. In the overall scheme of things, we’re all a little dull.

To be popular on the web, to sell on the web, you need to be like Enzo. You need to be likable and passionate. You need to show your personality. The hard part is you’ll need to rely on your writing (whether as text, a podcast, or  video) to show your personality, express your emotion and overcome your inherent dullness. Gadzooks!

Fortunately, that isn’t as hard as it sounds. It’s actually more about letting go than it is about gaining a new skill. It's about being yourself and writing in a conversational style.

I’m not recommending cursing in your writing or just throwing up verbal sludge if that happens to be how you communicate day-to-day. I certainly don’t do that, at least not on purpose. What I am saying is don’t hide who you are in an attempt to sound “professional.” If you normally use warm Southern expressions in conversation or burst out with an occasional forget-about-it, do the same in your writing. Genuine speech conveys authenticity and allows your audience to connect with you. I’ve gotten many comments on my blogs saying, “I can actually hear your voice when I read your blog.” That's the best!

So, short version: You want to be popular on the web? Stop being such a stiff.

Steve

The Message

Steve Hartkopf - Friday, May 22, 2009
The Issue
People are busy! So busy in fact that some smart companies have actually created tools to block or interrupt unwanted messages. Spam-filters and TiVo are two of those tools.


The Impact
The result is advertising and direct mail dollars are less effective. Clear communication and content that is valuable and interesting delivered through multiple channels are more likely to produce positive results. Every company needs to produce clear, concise and compelling content that engages, excites, and enables their audience to learn more about the company. “Click here” is my favorite learn-more device.

The Point
Before you (or anyone) can write compelling copy about your business you must have a starting point. That point must include your customer’s perspective of your value and an internal view of your value, just to make sure they’re aligned. it should also provide distinction between you and your competitors. My recommendation is to use personal interviews, website content and sales collateral, both yours and your competitor’s, and blind surveys to help define your point. Note, management’s opinions and your sales force’s claims are (typically) not the true voice of your customer. Each group has useful views but they’re biased. Hire someone without a vested interest in the status quo or a pet project.

The Focus – Blaze your Phrase

Owning the symbolism associated with your point is the optimum position for any company. Stated another way, you want to create focus on your point and a great way to do that is to own a word, a phrase or even an image. For example: That can be done through a product name – Post-Its (that's what you do with them), a company name – Disney (magic, happiness, entertainment), or phrasing “Save money. Live better.” – WalMart. Then, use and repeat, again and again.

The Strategy
Embed your message in everything you produce - use a one-message-many-voices strategy. Once your word, phrase or image is embedded in all your company messaging, it’s ok to allow slight variations in style, tone and context to appeal to specific markets or customer needs. Google, for example, is famous for it’s rainbow colored logo, as well as the interesting variations it produces around holidays. The goal is to insure that every customer contact, whether it’s through the sales force, your website, or just glancing at a piece of sales collateral, is rooted in your point and symbolism. You want the choir singing the same song.

The Bridge (between the present and the future)
Tactics vary. Using your sales force and traditional print collateral as communication channels to customers is fine. However, excellent website design, SEO techniques, and Web 2.0 technologies are needed to cost-effectively drive new opportunities and promote customer dialogue. Delivering clear high-value content through technology is cost-effective and it provides accountability. For example, we can tell you how many people visited your site, how they got there, how long they stayed, what pages they visited, when they left and much more. That’s a level of accountability that is not available through traditional print marketing.

The Result
Your sales team, your print collateral, and your website are aligned. Each delivers the same clear message, your message, and provides some insight into how you are different from your competitors. Any confusion about who you are and what you do is eliminated.

Some people blog to get their message out and differentiate themselves. What a fantastic idea!

Steve

Bookmark and Share

Subscribe

RSS Subscribe to the Blog RSS


Bookmark and Share

Linked 2 Leadership: The Leadership Collaboratory

Recent Posts


Tags

recovery ebooks DNA Crush It! Paige McCarter Yin and Yang Internet ExecuNet writing storytelling Duke Energy website design margin Globals tweens Chris Brogan metaphor Alltop coach Lists 9/11 sales copy article writing advertising voicemail encourage thought leaders linkers nearby tweets Dave Navarro Obama 2010 fire video interview manage strategic Wal-Mart Dancing with the Satars website Facebook Berlin Wall Fast Company Followers Wikipedia,Inbound Links retirement planning Brandon Uttley about.com press release Tom Rath ObamaCare unique selling proposition YouTube Sinbad, Celebrity Apprentice success GM Wall Street Journal price Digg Kyl Problogger winners teams Dailymotion the message 4th of July great content Chaka Khan ISA, ISA Conference, Industrial Supply Association video Vimeo Joanna Krupa project management Aligned Marketing Viral Marketing Marcus Buckingham Corey Creed content Google mobile wefollow StrengthsFinder statistics,Hans Rosling FriendFeed green website traffic iPhone change your business spammer Brandenburg gate email wastebasket article submission Leadership Business Marketing Association article eMarketer Lake Wylie Lisa Hoffmann strategy Blogger's Bulletin personality styles productivity listorious Marketing Clover Community Bank Stumbleupon sales productivity Reagan blog headlines PPC Inbound links twellow hulu people social media recession website designers senior management wordpress precallpro Jesus stimulus package copywriting imagination search twitter Strengths Movement The Blogger's Bulletin Meetings time management Sports Illustrated, Cubs, Steelers, Atlanta Falcons, Mets, Michael Vick, speech CNET leader marketing investment Gen X Hartkopf online video, FlipUltra HD cold calls Caveman free Microsoft million dollars, millionaire, retire, donate, charity Florence Cohen promotion Communication Wins Drucker GenY The Bloggers' Bulletin customer search engine optimization customer relationship taxes Apple KnowEm ReTweet,Twittersphere,Tweep,Twit,Firefox,Twitizen,TinyURL,Direct Message,DM LinkedIn GoDaddy social networking symbolism viddler Pay-Per-Click lead generation Google docs call-to-action Olympics Scott Hepburn Copyblogger new media segmentation economy Twitter selling MotherApp Mashable compare and contrast Google Wave Outsourcing blogspot simile Flip Ultra HD linking pandering posting Gary Vaynerchuk Steve Hartkopf DWS David Ogilvy Darren Rowse communication Jonathan Morrow links goals consulting blogging SEO TechCrunch

Archive