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Aligned Marketing Blog

Marketing executive, Steve Hartkopf shares all in this informative yet personable blog.

Tying Social Media to Business Results

Steve Hartkopf - Wednesday, February 10, 2010
Tying Social Media to Business Results

Does your company have specific business goals for your social media activities? If not, you should.

In a November 2009 survey MarketingSherpa discovered that approximately ninety-four percent (see chart below) of those surveyed use social media to increase their website traffic, which is not surprising.

What might surprise you is twenty-one percent don’t actually measure their results and five percent have no specific objectives for their social media activities. So I can only assume that they’re on LinkedIn and Tweeting, for example, because they think it’s the right thing to do.

Doing something for the sake of doing it doesn’t sound like real business to me, does it to you?

The other thing that surprised me was the relatively low number of respondents who use social media to reduce their customer acquisition and customer support costs. I mean, the tools are free!

The bottom line is social media is a free and easy to use platform for promoting your business and communicating directly with your customers and prospect, so use it.

If you’re not sure how, give us a call.

Steve Hartkopf

800-707-9150

Finding Niche Markets & Hot Topics

Steve Hartkopf - Monday, February 08, 2010
If you’re looking for niche markets, hot topics and new ideas there are a bunch of sites that can help you beyond the search engines although, in some cases, they are sub-domains of the search engines.

I check out the hottest search trends at Google Zeitgeist. Since I’m usually targeting the US market, I’ll click on “U.S. Zeitgeist,” otherwise I’ll look at “Zeitgeist Around the World.”


Lycos Top 50 and Yahoo! Buzz are two other sites, like Google Zeitgeist, that I review when I’m looking for the latest trends in digital products and hot topics.


The eBay Pulse site is also an excellent place to start looking at niche markets and topics and is one very few people, from what I can tell, use for research.


If you still can’t find anything to get your creative marketing or writing juices flowing then here are some other sites to investigate:

Nichebot - http://www.nichebot.com

Shopping.com Searches – http://www2.shopping.com/top_searches

AOL Hot Searches - http://hot.aol.com/hot/hot

Google Groups - http://groups.google.com

Craig's List - http://www.craigslist.com

Delicious Popular - http://del.icio.us/popular

Digg - http://www.digg.com

Google Catalogs - http://catalogs.google.com

Google Suggest – http://www.google.com/webhp?complete=1&hl=en

Technorati - http://www.technorati.com

If you want to focus exclusively on what’s selling visit the Clickbank Marketplace (http://marketplace.clickbank.net).

The web is constantly changing so it requires effort to stay current, to remain relevant.

As a marketing consultant it’s my business to stay abreast of web-trends. Feel free to call me if you’re having trouble finding the information you need.

Steve Hartkopf

800-707-9150

 

Social Media, the Video

Steve Hartkopf - Monday, February 01, 2010
A lot of people still wonder about social media. What is it? Is it here to stay? I gave you my thoughts on why it's here to stay in last week's blog - Cro-Magnon Invented Social Media.

You may disagree with me. That's fine.

The video below explains social media in a different way, probably a more interesting way. It's been seen by more than 1,300,000 people. Have you ever done anything that been seen by more than a million people?



In case you want your message exposed to millions of people, Aligned Marketing does social media and video.

Steve
803-810-3180
800-707-9150

Cro-Magnon Invented Social Media

Steve Hartkopf - Wednesday, January 27, 2010
There’s some debate about when the first human arrived. Some say we stood up 6 million years ago while others claim we went erect more recently, between 200,000 and 500,000 years ago. The difference depends on how one defines human.


The consensus seems to be near the middle of that time-line, about 2.5 million years ago. Whenever we arrived it’s clear to me that we can thank our hairy little great6 grandparents for social media.

Do the math. Language is new phenomenon. According to the entries in Wikipedia the grunts and groans took on real meaning about 40,000 years ago. So with or without syntax there is an unimaginable expanse of time, eons of experience, within each of us that knows how to decipher noises, pitch, body-language, facial expressions like wide-eyes and opened-mouths, to sort truth from fiction. Fast forward to today.

Advertising lies. Marketing manipulates. Most think sales people cannot be trusted any more than the average politician, about as much as your average felon. That’s why social media isn’t going away and will, in fact, flourish.

Social media is not about technology, It’s about being human and what’s embedded in our DNA. It’s about the first humans, what they learned, and passed down to us.

If I want the truth I want a human being, a full human being, not some copywriter or hired mouthpiece. Social media delivers people to me so I can decide who to trust and who to ignore.

Kind of sounds like the real world, doesn’t it?

Can Apple Help Your Business?

Steve Hartkopf - Wednesday, January 20, 2010
It’s something to think about.

Apple’s iPhone and Apps Store are monster hits. Apple may sell 40-45 million iPhones in 2010 and that’s on top of the current 50 million iPhones and iPod Touch already sold worldwide. These products are useful and very cool. Part of their success is driven by the iTunes App Store.

Apple says there are 125,000 developers in their Developer Program and over 85,000 Apps available for downloading. In mid-2009 Apple announced that the App Store had reached 1 billion app downloads…four months later (September, 2009) that number crossed the 2 billion mark. Wow.


Want to be part of the action?

Before I tell you how, I need to ask you for a favor: Please go to the iTunes Store and either click here or type in “Aligned Marketing.” I’ll wait. Do you see my picture? Okay, now download the App. The next time you sync your iPhone a new icon (the Aligned Marketing target in our logo) will be added to your iPhone screen.

Press the icon anytime and you’ll have immediate access to all my latest blogs, Tweets and videos on the Aligned Marketing YouTube Channel. Each one is configured for viewing on your iPhone. Yes, we’ve gone mobile.

It’s a great way to read a blog when you’re not in front of your computer. I wish more people would do this. If you’re interested in getting your own free iPhone App, here’s how.

Visit www.MotherApp.com and click on the link in the center of the page just under “MotherApp BlogEngine.” Here is what you should see:
 
MotherApp’s BlogEngine is the amazing tool that converts your blog and tweets into a native iPhone app in minutes with zero coding.

Simply enter your RSS feed URL, Twitter name and a description of your blog, then upload two images and voilà – you’ve created your very own iPhone app!

MotherApp takes care of submitting the app to Apple for approval and notifies you when it’s available for download.

It’s that easy!

It wasn’t quite that easy. There were some minor communication issues during the process and it took more than the promised two weeks to deliver. But so what? It’s hard to complain when you get something this cool for FREE.

I don’t yet know if this is going to help my business or not. But how much would you pay if someone said, I can expose your business, your website, YouTube Channel, Twitter account and blog, to potentially 50-100 million people?

Okay, now send me that money.

Steve

P.S. Let me know if you need any help.

2010 in Three Words

Steve Hartkopf - Wednesday, December 30, 2009

Wrapping up 2009 has been an interesting process. In order to determine where I want to go I thought it wise to see where I've been. To keep things simple I'm going to use three individual words to describe where I've been in 2009 and three different words to describe my focus for 2010. Each of these words has numeric measurements behind them but that information is too details and private for this venue. The purpose of this blog is to share an approach, the three word approach, that I picked up from Chris Brogan and modified to my liking.

I think using three words to describe the areas I'm going to focus on will work better for me than my traditional approach of having several project plans. Project plans are fine, I've used them successfully in the past, but they take a lot of time to develop and manage so I'm going back to broad goals with quantifiable objectives and estimated timelines behind them. A less maniacal approach to help me combat my compulsive tendencies. LOL.

2009:
Education: Much of 2009 was a learning experience. On the business front I learned (in Q4) to balance time between promoting my business and actually doing client work. That was a biggee. I also expanded my knowledge on search engine optimization and social networking tremendously, did my first real interview and, just for fun, taught myself a little HTML programming. The purpose of education is action and the results is growth. I love both. How many of us get to learn new skills and plant new seeds after the age of 45, much less 55. By that time most people are harvesting old skills and old crops. That's crazy. All the fun is at the beginning of the learning curve. By the way, at the end of Summer I was playing the best golf of my life. I finally learned to chip!

God: I'm not going to get religious or too spiritual here but can tell you from experience that being an entrepreneur is not for anyone with a weak heart. You are making significant bets daily with limited information, your income takes wild swings and the whole health insurance deal is a friggin' nightmare. You are learning by doing constantly so you need faith in yourself and a lot of Faith, period. The funny part is several of my executive friends thought I was taking a huge risk by starting a full-time business at the dawn of this brutal recession. I understood their thinking but knew the carnage was just beginning and had more confidence in myself than any new employer.

Inertia: As I talk to more and more companies it amazes me how many are unwilling to change or even recognize the degree of change around them in the marketing arena. Gang, it's all about the net. If your marketing isn't slanted 60%+/- toward online activities and accelerating then you're being left behind. If you're still killing trees and relying on expensive one-to-one selling well, ok, but that should be a smaller and smaller portion of your budget going forward. I could write pages about this subject, and often have, so I'll leave it there...No I won't. If your waiting to see the changes clearly then you'll be looking in your review mirror - you're waiting too long.

2010:
Value: Through my client services, blogs and other activities I will add more value to my clients and my respective networks; several thousand read my blogs every month now, which is stunning. 2010 will be the year of giving more value because I enjoy helping others and, frankly, it's good business. I expect to get more as a result. I'm not looking for a one-to-one, give-to-get, relationship. I know I may have to give ten units of blood to get one back. That's ok. In 2010 I will focus more on audience needs, take more ownership for my clients' success, write more, and expand my web presence. I'm launching a new, separate, website in January.

Structure: I need to be more productive and that means more organized and structured. For example: After compiling my three main contact lists I 993 contacts complete with email addresses and phone numbers. That does not include my 2,000 Followers on Twitter, my 600 "Friends" on Facebook or those I've connected with on other social media. By the time 2010 arrives I'll have those lists organized into A-B-C classifications and an action plan with each group as well as a plan for growing my list. It's too easy for "A's" to get treated like "C's" and be relegated to Christmas only communication and C's to get lost altogether.

Courage: The race is not always won by the fastest, sometimes it is won by the most aggressive. Courage isn't always an easy choice but it's a Darwinian world and I intend to survive. In the end, I decided long ago to live my life pursuing my aspirations and not reacting to my fears. Too many do the latter. Merging into the crowd is easy. I get it. It's just not me. So I've decided 2010 will be not only about adding value and more structure, it's going to be a year of bigger bets and more excitement. I can hardly wait!

Steve

Seven Reasons to Outsource

Steve Hartkopf - Monday, December 28, 2009
  1. Project centric: The change that is required to make tomorrow better than today is often measured by the number of projects completed. Outsourcing is project-centric and delivers results with minimal impact on day-to-day operations or personnel.
  2. Size doesn’t matter: Small projects such as web design, training and video production are ideal for outsourcing for all but the largest corporations, those with virtually unlimited internal capabilities. Large projects that require an outside perspective, such as institutionalizing Six Sigma or Strategic Pricing, are excellent projects to outsource since true change rarely happens from the inside out.
  3. Skills: Outsourcing lets you acquire specialized skills to accomplish goals, complete projects and augment your existing resources. Projects that are popular to outsource are social media tasks, such as blogging, search engine optimization, and specialized training or coaching like improving presentation skills.
  4. Cost effective: Outsourcing is a variable cost option and preferred by many over adding full-time employees, which is a fixed cost solution. In this economy variable cost projects are approved easier than new headcount. Since outsourcing is a global industry adding world-class talent to your team is not as expensive as hiring talent.
  5. Velocity: Speed can make the difference between good and excellent. Outside providers can deliver resources, even in large quantities, quickly while hiring fill-time expertise can take weeks or even months.
  6. Technology: Few companies can afford the money to purchase or the time it takes to learn the latest technologies available in every function – sales, marketing, IT, logistics, etc. Outsourcing allows you to rent the best technology available from the best providers.
  7. Accountability: Outsourced resources do not suffer from goal diffusion or the day-to-day fire-drills that impact full-time staff and extend project deadlines. An outside provider of resources has one responsibility and one priority, which is to complete the project. Their focus delivers better results and greater accountability.
Can you think of more reasons?

Steve

Social Media Panel Discussion

Steve Hartkopf - Monday, December 21, 2009
At the Business Marketing Association (BMA) December luncheon instead of the usual guest speaker/presenter, the Carolina Chapter had a panel discussion on social media. Social media is a hot topic, nonetheless, the line out the door surprised me.

The backroom where we meet every month holds about 50 people and is typically half-full; people are busy. On Wednesday it was packed. The audience was a mixture of BMA members - marketing types - and folks from the client-side. The panel was Corey Creed and Brandon Uttley, two social networking experts, and Lisa Hoffmann. Lisa’s job title is Social Media Specialist for Duke Energy.

Corey        Brandon            Lisa

The intersection of the corporate world and social media is largely unexplored territory. Since Lisa has “Social Media” in her job title, she is someone I really wanted to meet. Lisa is a pioneer and I wanted to hear her take on the intersection.

Lisa is not just applying what many of us consider the next big thing. Rather, through her everyday job and actions she is one of the few people defining it. So when Scott Hepburn rose to signal the start of discussion the entire room fell silent.

Scott

As if choreographed, every back straightened, 100 elbows came to rest on the tables and an equal number of hands folded together, as if praying for wisdom. Social media meat was about to be served and we were all hungry.

  • In summary, here are my notes from the panel as well as what I already knew (no reason to make you read two blog entries):
  • Social networking is not a superficial relationship.

  • Your online relationships are quite similar to your offline relationships, or at least they should be.

  • The value in social platforms comes from two-way beneficial relationships, be they person-to-person or company-to-customer and, if you’re a company, you need both.

  • Empathy and listening skills are more important than selling and writing skills.

  • Social networking is not broadcasting to an unthinking audience.

  • Constant overt selling is considered spamming and no one likes getting spammed. Do you?

  • Be careful but engage. You can’t stay silent at a party and expect to walk away with lots of new friends.

  • Posts are not monologues written in legalese that strive to be the final word, engage the conversation and encourage others to talk.

  • Don’t react to minor criticism and every perceived slight. Be mature.

  • Big companies like Best Buy (Ford, Virgin Airlines, Dell, etc.) are successful because they use social networking to humanize their corporations through the individuals who work there, build the products, are genuinely part of the online community and have expanded their customer support while often reducing cost.

  • Companies should have social networking policies but don’t think you can control every conversation.

  • Don’t expect people to lie for you. If they do you’ll both be caught and publicly chastised if not thrown out of the tribe entirely.

  • Sites like Twitter are easier to navigate than a phone tree.

  • Emails are formal, often include the wrong audience, have too many cc’s and bury calls-to-action. Micro-blogs, such as Twitter, are more conversational and, as such, more productive.

  • The C-Suite needs to be involved since social media is rich in customer feedback, competitive intelligence, public relations, product suggestions, pre-sales activities, after sales support, brand reputation and investor relations.

  • The secure C-Level buy in aligned your social media activities and measurements with specific business goals.

  • Internal and external stakeholders (customers, employees, and the press) like hearing from senior management.

  • Start small with modest goals, measure results and expand slowly.

  • Let those with a passion for social media (for being social and smart) represent your company.

  • The IT Department should not be responsible for social networking. It’s not about computers; it’s about people and conversation.

  • Relationships built today may pay dividends tomorrow. Relationships shunned today may have consequences tomorrow.


The panel was great. Lisa provided the insights into selling to the C-Level and recommended starting small and keeping responsibility out of the IT Department. Those are all good points.

I’m going to suggest a follow up. I’d like to hear more about specific tactics and tools, such as reporting.

All in all, I learned something. How about you?

Steve


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