MotherApp’s BlogEngine is the amazing tool that converts your blog and tweets into a native iPhone app in minutes with zero coding.

Simply enter your RSS feed URL, Twitter name and a description of your blog, then upload two images and voilà – you’ve created your very own iPhone app!

MotherApp takes care of submitting the app to Apple for approval and notifies you when it’s available for download.

It’s that easy!

#1 Googlenation

Google continues to expand its online dominance.

In early December Google announced five new services:

• Near instant voice translation – Language translation via mobile phones. This is all new but Google expects to have the major languages available in 2010.
• Customized suggestions based on location – While you type a search term into you mobile phone Google will pre-populate terms based on your location. That can come in handy if you’re in an unfamiliar location and looking for a restaurant, theater or retail store.
• Product search with local inventory – See who is selling what near you and whether or not they have any in stock right now. Amazing!
• Near Me Now – Android owners will get local results ranked by user ratings.
• Google Goggles – Also for Android owners, Goggles is a visual search. Watch video here: http://www.youtube.com/watch?v=Hhgfz0zPmH4

Google docs, think free Office applications, and Google Wave expand their reach. The applications are free. Doc programs are very good and Wave is an excellent collaboration tool. Once you start using them, it’s hard to stop. They’re that good.

Real Time Search includes social media in search results. If something happens in the world Twitter may be a better source of news than CNN, which was the case following the Iranian election.

#2 Video explodes

YouTube is the second most searched online property behind Google and in front of Yahoo. Whether you want to learn how to use software, film a videoblog, repair a deck or bust through writer’s block, there’s a video that can help you.

Smart marketers will use online video to get their message out. More online video libraries, premium content subscription services, and increased advertising bandwidth will result in more online video ads.

New entrants will join the club currently dominated by YouTube, Vimeo, Viddler, MetaCafe and Hulu.

#3 More Mobile

In a September 2009 survey, eMarketer respondents anticipated an increase in mobile ad spending to $593M in 2010, up 43%! As more companies attempt to engage an always-on-the-go population mobile applications and investments will explode.

Personal Apps, such as the one I’m building for iPhone users, will automatically configure your website, blog, etc. for mobile readers. This will become a high-growth business and eventually incorporate the already popular Apps that allow mobile users to interact with Social Media, our next trend.

#4 Social Media

Twitter’s popularity may have peaked in 2009.  2010 will be the year more companies learn how to make Twitter, and other social media, work for business. If you disagree, that’s fine. Maybe you can explain why Google has invested so heavily in Local Search?
Customer service won’t shift entirely to Social Media but smart companies will understand that a quick post on Twitter to an unhappy customer that solves their problem is a competitive advantage over phone trees, automated messages and being placed on interminable hold. Reliability will have to be addressed but the speed and cost of social media already give them the upper hand.

#5 Convergence

The offline worlds of television and movie playing devices, for example, and the online will converge. You can already buy DVD and Blue Ray players that connect directly to the web and provide access to movie trailers, games, and search. Televisions with access to NetFlix, Blockbusters and other online video providers are coming this year.

#6 Cheap

Google Docs, iPhone App, Twitter and YouTube can all be useful business tools and are free, as are blogs from WordPress, Blogger, Blogspot and many others. Through Skype I have video conferencing capabilities through my Mac and unlimited calling for $30.00 a year. What’s your phone bill? Do you have video conferencing capabilities in your office?

Picture editing software, customer relations management programs, email marketing tools and a myriad of other productivity tools are available online and many of them are free or ridiculously inexpensive.

#7 Mish-mash

Copywriting, search engine optimization, tools that add more leverage to social media will all continue to grow in their importance and utility. Websites that can't be found are just pointless expenses and sites that lack purpose and focus are not much better. More companies will catch up with those facts. And writing that was exceptional for a brochure may not be adequate for a website, which works best with strategically placed keywords throughout.

What did I miss?

At the Business Marketing Association (BMA) December luncheon instead of the usual guest speaker/presenter, the Carolina Chapter had a panel discussion on social media. Social media is a hot topic, nonetheless, the line out the door surprised me.

The backroom where we meet every month holds about 50 people and is typically half-full; people are busy. On Wednesday it was packed. The audience was a mixture of BMA members - marketing types - and folks from the client-side. The panel was Corey Creed and Brandon Uttley, two social networking experts, and Lisa Hoffmann. Lisa’s job title is Social Media Specialist for Duke Energy.

The intersection of the corporate world and social media is largely unexplored territory. Since Lisa has “Social Media” in her job title, she is someone I really wanted to meet. Lisa is a pioneer and I wanted to hear her take on the intersection.

Lisa is not just applying what many of us consider the next big thing. Rather, through her everyday job and actions she is one of the few people defining it. So when Scott Hepburn rose to signal the start of discussion the entire room fell silent.

 

As if choreographed, every back straightened, 100 elbows came to rest on the tables and an equal number of hands folded together, as if praying for wisdom. Social media meat was about to be served and we were all hungry.

• In summary, here are my notes from the panel as well as what I already knew (no reason to make you read two blog entries):

• Social networking is not a superficial relationship.

• Your online relationships are quite similar to your offline relationships, or at least they should be.

• The value in social platforms comes from two-way beneficial relationships, be they person-to-person or company-to-customer and, if you’re a company, you need both.

• Empathy and listening skills are more important than selling and writing skills.

• Social networking is not broadcasting to an unthinking audience.

• Constant overt selling is considered spamming and no one likes getting spammed. Do you?

• Be careful but engage. You can’t stay silent at a party and expect to walk away with lots of new friends.

• Posts are not monologues written in legalese that strive to be the final word, engage the conversation and encourage others to talk.

• Don’t react to minor criticism and every perceived slight. Be mature.

• Big companies like Best Buy (Ford, Virgin Airlines, Dell, etc.) are successful because they use social networking to humanize their corporations through the individuals who work there, build the products, are genuinely part of the online community and have expanded their customer support while often reducing cost.

• Companies should have social networking policies but don’t think you can control every conversation.

• Don’t expect people to lie for you. If they do you’ll both be caught and publicly chastised if not thrown out of the tribe entirely.

• Sites like Twitter are easier to navigate than a phone tree.

• Emails are formal, often include the wrong audience, have too many cc’s and bury calls-to-action. Micro-blogs, such as Twitter, are more conversational and, as such, more productive.

• The C-Suite needs to be involved since social media is rich in customer feedback, competitive intelligence, public relations, product suggestions, pre-sales activities, after sales support, brand reputation and investor relations.

• The secure C-Level buy in aligned your social media activities and measurements with specific business goals.

• Internal and external stakeholders (customers, employees, and the press) like hearing from senior management.

• Start small with modest goals, measure results and expand slowly.

• Let those with a passion for social media (for being social and smart) represent your company.

• The IT Department should not be responsible for social networking. It’s not about computers; it’s about people and conversation.

• Relationships built today may pay dividends tomorrow. Relationships shunned today may have consequences tomorrow.

The panel was great. Lisa provided the insights into selling to the C-Level and recommended starting small and keeping responsibility out of the IT Department. Those are all good points.

I’m going to suggest a follow up. I’d like to hear more about specific tactics and tools, such as reporting.

All in all, I learned something. How about you?

Steve

Social Media To-Do List

You may be confused about social media (SM), many business people are. There are literally hundreds of social media sites and sorting through them seems impossible. There’s Twitter, Facebook, YouTube, FriendFeed, LinkedIn, etc., and then there’s the ones with unusual names,  StumbleUpon or Posterous, to name two. No doubt, there are too many for a non-professional to evaluate and, since most SM sites are awash with non-customers for most businesses, why would anyone in a traditional marketing role take the time to review all those communities. So what should marketing professionals do about social media? Here’s my take:

1. Target your activities:

Information overload saps efficiency and limits productivity, that’s why many of us hate email. Take the time to investigate the top 25-50 social media sites and see if your company, your products, your competitors or your key industry words are prominent. Do a generic Google search for the same terms (company, product, competitors and you) just to see if you’ve missed anything. If any of the social media networks you evaluate have activity around your company, products or competitors, then join and monitor those networks. This approach let’s you focus on what’s important and weed out most of the “social media noise.”

2. Know who is talking about your brand:

You need to know who’s talking about you online and social media is the perfect mechanism. There are companies, such as Aligned Marketing (yes, that’s a shameless plug), that can break down the demographics of the people talking about your brand by gender, age and geography. If the demographics match your target audience then, again, you’ll need to pay close attention to those conversations and be ready to engage quickly, which brings us to the next point.

3. Engage the conversation:

It’s better to be proactive than it is to be reactive. Joining the online conversation allows you to speak directly with your target audience, your customers and your detractors. You can monitor the conversation. You can’t manage the conversation, per se, but you can insert your own perspective and, hopefully, influence the direction of the conversation. Engaging gives you the opportunity to react, share your side and, perhaps, steer a negative comment into a customer service success story before it becomes a trend.

4. Reporting:

Use your social media research and the available tools to capture relevant information. Organize that information and use traditional reporting tools, such as charts, graphs and PowerPoint, to combine both qualitative and quantitative analysis, to inform your organization. As the data increases you may find that even your most ardent critics will realize that spending a portion of your marketing budget to monitor online conversations is wise.

I may be wrong but, like it or not, I don’t think this stuff is going away anytime soon.

Steve

 

Are you getting frustrated with Twitter? Is so you're not alone.

 

I use Twitter a lot and am often frustrated by the lack of quality content. Most tweeting is just babble and self-promotion. Help may be on the way.

 

To help solve the problem, Twitter recently launched Lists, which is a tool that allows you to group the people you follow into categories,. The benefit is you can reduce the number of people you truly want follow and avoid the noise created by those that, for whatever reason, are included in you officially Follow. You can now drill down into the conversations/news that matters to you. Here’s a summary of the benefits I see with Lists:

1. Saves You Time.
Someone else has already discovered the best people to Follow for your keyword. As you scan the lists you’ll notice that many of them include the same people. That’s ok,. That means the crowd has spoken and a consensus was reached.

2. Keep Control Over Your Followers.
You don’t have to actually Follow all the people on a list.  You can just follow a list and dive in occasionally to see what people on your list are tweeting about and then go back to your main feed to see what everyone you are Following are tweeting about. In the end, you actually gain more control. That’s huge, I Follow over 1,000 people and have over 1,000 Following me, there’s no way I can keep up all the Tweets.

3. Keep Your Lists Public or Private
You can create your own lists and set them up as either public or private. There will be times and topics where you want to create your own list. For example, I’m going to create a list of tweople in the Lake Wylie, (SC) area.

4. New Application is Awesome – Listorious
There’s a complimentary service that just came out called Listorious. Listorious aggregates the best lists from everyone who has created a list and, then, lets you use them as a resource. It’s very cool! It was created by Sawhorse Media in New York City and has over 6.5 million lists already. You simply type in a word such as “news,” for example, and the tool delivers you the best lists.

5. What else? Increase Followers
I use Listorious and Lists to search for people I want to Follow and, as you would expect, once I started Following all these great people they started Following me. In addition, a bunch of other people, some good and some not-so-good, started Following me back. Here's the data: In three days I went from about 875 Followers to 1,167 and the quality of those new Followers is much better than is typically found with other Twitter tools.

Some of my favorites Lists are:
Linkers: http://listorious.com/palafo/linkers
Thought Leaders: http://listorious.com/kitson/thought-leaders
New Media: http://listorious.com/palafo/newmedia
Great Content: http://listorious.com/Jason_Pollock/great-content
Blogging: http://listorious.com/bloggersblog/blogging
Marketing: http://listorious.com/dannysullivan/marketing

Steve

 

 

 

A number of people I've talked to recently don't understand all the fuss around social media. What is it? Why is it growing so fast? Do I/we need to be engaged?

Briefly, here's my take:

People use social media for three primary reasons:

1. To acquire knowledge, which is why content is so critical and key to both your personal and your professional brand. This is also the driver behind the proliferation of blogs.
2. To see what other people are doing and buying, which is the basis of sites such as Digg, which is really a recommendation service.
3. To connect with other people, which is a basic human need and the foundation of Facebook’s (and other's) success.

The proliferation and success of social media is driven by three factors:

1. Trust: Many surveys have documented that people trust “someone like me” more than any other source. Moms trust Moms and car nuts trust car nuts, it's how we humans are wired. For the first time our peer’s opinions are more accessible to us than the wisdom of experts and propaganda of sellers.
2. Online access: No matter how unusual or obscure the topic, we know we can find a lot of information - details, perspectives, and context - online. At any given time, there are probably thousands of people online discussing the merits of various screw drivers, for example.
3. Confidence: It’s all about how we enter the decision-making process. We are less willing to make decisions without a great deal of information. Since the information and recommendations are relatively free, it would be nonsensical for us to do otherwise.

You and your company should be a part of social media for many reasons but here are my top three:

1. We all know the power of the network, of networking. It is the best way to gain employment and, as mentioned, the primary way we now learn about products, services and what other people, people just like us, are doing. Social media allows you and your company to expand your network exponentially for little cost.
2. Your customers, peers, neighbors, superiors, and relatives (etc.) are already part of social networks so it's a good idea for you to join the conversation, express yourself and, frankly, monitor what's being said about you, your company, your products and services, as well as those of your competition. Why would you not want to listen to the most important people in your life, which on a personal level is family and on a professional level is your customers.
3. If growing your business, circle of friends and contacts, and expanding your influence are important to you then you need to be part of the social media revolution, because it's where all the people are.

Steve

 

 

In my book, Communication Wins, I wrote about audience awareness and personality types. In this blog we’ll take a look at audiences by age group.

Succeeding in any business environment today requires getting the attention of one of the most entrepreneurial and text-friendly generations in history.  They are also the most stressed and distracted demographics ever to exist.  Understanding and developing new marketing strategies that appeal to customers and their personal lifestyle, both in learning and in information gathering, is the key to successfully marketing.  Finding a way to get through all the marketing noise that bombards the average person can be daunting and is more challenging than ever before.  

Who is your current market and why is understanding their information and learning style so important to the success?  They are divided into three groups: Generation X, Generation Y, and Global Tweens.  

Generation X is tech savvy and very skeptical.  They are between the ages of 30 and 50; they are the parents of children ages 8 to 18.  They are adults who want to understand their options.  Generation X is your number 1 target audience for most companies.  Marketing strategies aligned with the lifestyles and technological preferences of this age group are critical to success.

What do we know about Generation X?  We know they surf the web for information on every subject imaginable, including hobbies and specialized medical procedures.  Email, cell phones and text messaging are their primary, if not only, source of communication 24/7.  Digital organizers and recorders keep their busy lives on schedule.  They depend mostly on their friends and family for recommendations when making decisions, purchasing products and buying services.  Generation X women make the majority of buying decisions for the family.  Their purchasing decisions are based on emotion, trust, personal relationships and their own perceived value of return on investment.

Marketing studies show that traditional marketing strategies are relatively ineffective on the Gen X audience.  They retain less than 1% of the marketing messages they encounter on a daily basis and they are very skeptical of information they do retain.  Bottom line: Gen X consumers want verifiable proof of expertise, quality and good customer service with minimum sales hype.

Generation Y is Generation X on steroids.  They’re young, smart, and assuming, often to the point of arrogance.  They want to wear flip flops to work, they listen to iPods at their desk and text message to their friends every waking hour.  They want to work but they don’t want work to be their life.  They feel they are entitled to their parents’ lifestyle but without the hard work and effort it took to get there.  They are a force of as many as 70 million.  Tighten your chinstraps because this generation, ages 16 to 30, is different than any group that has come before, including their parents.

The impact of their personal attitudes and lifestyle will have a huge impact on how products and services are marketed.  Maintaining long term relationships will be very difficult with this ever questioning and fickle generation who has no tolerance for outdated thinking and lack of computer skills.  If you don’t have a good website and an effective online strategy, you are invisible to this group.  

Since childhood they were both pampered and programmed with nonstop activities, meaning they are now both high performance and high maintenance.  Gen Y do the majority of their window shopping online before buying and they are very discriminating.  Don’t be fooled by their casual dress, piercings and tattoos.  This generation appreciates quality.  They are tech savvy and a generation of multi-taskers; they can juggle emails, phone calls and Google searches on their iPhone’s simultaneously.  They would prefer to send a text message than make a cell phone call.  They are more comfortable working virtually (online) than face-to-face, through personal relationships or even on a phone like previous generations.  

For many their favorite pastime is going online to social networks such as YouTube, MySpace, Facebook and Twitter.  Most spend more time surfing the web and communicating in social networks than they do watching television.  They put a high value on self fulfillment and think nothing of making constant changes in their life to get it.  Building relationships that contain loyalty will be very challenging with Generation Y.
    
The last group is Global Tweens.  They heavily influence the buying decisions of their parents.  Today’s children are increasingly aware and very well informed.  Global Tweens between the ages of 5 and 15 are much more tech savvy than prior generations.  They are the first generation to be totally raised in the digital age of computers, iPods, cell phones, text messaging, gaming, DVDs, and the ever expanding internet.  Most of these kids learn to read on a computer.  Digital technology is second nature to them.

It is easy to underestimate their highly developed preferences and the effect they have on global marketing, and the buying decisions of their parents.  They do not like being treated like the children they are.  These kids are 8 going on 18.  They learn more from interactive educational software than the written text, and they respond to trendy marketing that immediately grabs their attention and gives them something to talk about, photograph or text to their friends since the vast majority have their own cell phones.  

Tech savvy audiences of all ages have shifted their information gathering to the internet and are always on the go, and they look to the internet to quickly research their buying decisions.  They all respond to visual kinesthetic marketing mediums, like video, as one of their favorite forms of communication.  Your website, especially with video, is the first step in emotionally engaging these groups with your personal message.  Your first contact with new customers and clients is no longer a phone call; it is the Internet.  Does your website project your image the way you want it to?  Is your website keyword optimized so prospects can easily find you on Google in your demographic and geographic footprint?  Are you listed on Google Maps in all your surrounding areas?

Digital technology is changing and advancing at lightning speed.  It is difficult to keep up with it all.  Discovering how to synergistically meld your current internal and external marketing strategies under the umbrella of an internet marketing program will save you time, money, and level the playing field among competition if you know how to do it correctly.  No matter how big or small the practice or what your experience level, most websites look the same and deliver the same written message.  In order to stand out you must do or say something different to engage your audience today.  

Without the PR component advertising alone lacks credibility, third party endorsement and the ability to generate that elusive buzz to increase referrals.  Now Web 2.0, the latest in internet technologies, provides the missing link to complete the PR component with many different options available.  With the latest downturn in the country’s economy you can’t afford to lose existing or future customers.  Now is the time to reevaluate and update your current marketing plan to include Web 2.0 internet marketing tactics if you want to set your website apart.  

Don’t be left in the dust wondering what happened when you weren’t paying attention to your online competition.  The most valuable real estate you can own in any business is in your market’s mind.  Communicate with them on their terms in a format they are comfortable using.  It’s all up to you.  Are you going to be a leader on the digital road to success?  Or are you going to join the growing list of companies known as digital road-kill?

Steve