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Aligned Marketing Blog

Marketing executive, Steve Hartkopf shares all in this informative yet personable blog.

Storytising

Steve Hartkopf - Monday, March 01, 2010
Getting someone to read your online advertising is not easy. Beyond being memorable, online advertising should create interest in your value proposition and, in its best form, overcome sales objections. That's asking a lot, but it is possible.

Online advertising is different than offline (print) advertising because it is more intimate. Done well, you can get people to read your copy. That's why I believe the long-form (more than 150 words) sales message is not dead.

In fact using well written copy in story form that conveys your value such as a customer testimony, case study or white-paper is a terrific way to deliver your sales message.


The challenge we all face and the reason we usually use short copy, which includes tag-lines, elevator speeches, and anything less than 150 words, is we assume the average reader's attention span is short to the point of being miniscule. Collectively, we've made Attention Deficit Disorder (ADD) a national treasure. That's silly, it's an excuse many people use to explain away their lack of seriousness. But no matter, that perception has consequences for those of us who write copy that sells for a living.

Too many of us believe that only the bored or the most desperate buyer will take the time to read the traditional long sales letters we  associate with internet marketing. The problem is not the length of the copy. The problem is most of what we read online is tacky, heavy-handed and just plain uninteresting.

A good way around this dilemma is to use stories. But not just any stories. I'm talking about stories that are interesting and fun to read. Stories that, at the same time, communicate each step of your sales sequence over time without ever being tacky or heavy-handed, “salesy.” Stories spread out over time in a series of emails and blog postings.

The first few emails entice the reader, your prospect, to investigate your services further. Once you get a click through the next series of emails describes your service benefits in more detail and, through stories and testimonials, are designed to overcome objections and encourage a purchase.

You can use a series of interesting stories to attract attention, describe benefits, create desire for your product or service, demonstrate the product in action, overcome objections, promote a strong call to action, and convey every other copywriting purpose just as effectively, perhaps more so, in a story (your content) as you would in a traditional sales message.

The goal is to make your content so interesting, entertaining and valuable that the underlying "advertising" will be read, retained, shared and, ultimately, result in a purchase.

When you combine the best aspects of advertising with quality storytelling, that's what I call Storytising.

Steve
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Should you be able to Borrow an Ebook?

Steve Hartkopf - Monday, January 18, 2010
Ebooks are electronic books. Some are e-versions of hardbound books and some exist solely in an electronic format, typically pdf. Ebooks have become very popular and really proliferated as a marketing tool.


Many are free but most seem to be under $20.00 range. I saw one that was being sold for $2,000.00, which blew me away. I’ve read dozens of ebooks and most are actually very good, despite their free-to-modest cost.

I’m interested in Dave Navarro’s book, “How to Launch The *** Out Of Your Ebook.” For the most part the reviews are very good. I follow Dave’s blogs and articles. He knows his niche and is considered the guy when it comes to launching online products.

But every review is not glowing and, at $100.00, I’ve been slow to pull the trigger and buy his book. That got me to thinking: Can a person borrow an ebook? We certainly borrow hardbound books. I loan out books regularly and don’t think anything about it. So why does it feel different when it’s a pdf file?

Part of the answer is many ebooks contain some kind of legalese prohibiting redistribution. Here’s one example:

This product may not be sold, given away, or redistributed in any way. You may only use this for personal reading.

So do those types of statements legally prohibit redistribution? They probably do. This is probably another area where the online world and the offline world are different but I’m not 100% sure.

I’ve started a discussion on LinkedIn (you'll need to join The Blog Zone group to participate) to poll the writers and lawyers in the group and see if there's a consensus.

In the offline world we lend books openly. Those friendly activities are largely untraceable and that may explain the lack of concern. It’s legal to quote from other people’s books in one’s own writing but there are limits to how much repurposing a writer can do.

Creative Commons (www.creativecommons.org) does a great job of laying out an author’s rights and providing ways for redistribution, sharing and collaboration.

I’ve got 5 ebooks in development and will be launching an information site in a few weeks. Part of me wants to get paid for every download and part of me says, heck, a little redistribution is just another form of advertising, so have at it, boys.

What do you think? Should you be able to borrow an ebook?

Using Testimonials in Your Sales Copy

Steve Hartkopf - Wednesday, January 06, 2010
Sales letters and direct marketing predate the first postage stamp, Shakespeare had children pass out flyers announcing his plays.

The fall of the Berlin Wall (November 9, 1989) signaled an end to the Cold War (see Reagan's speech at Brandenburg gate) but the changes for the “brick and mortar” world were only beginning because The Wall came down about the same time as the Internet, and online marketing, was ramping up.



In the early days of the Internet security and trust were huge issues and, in case you haven’t been paying attention, they still are. To combat that angst many marketers use recommendations, endorsements and testimonials, which for our purposes, are all the same. If you’re going to use testimonials in your sales copy there are a few things you should know.

1. Add names and website addresses (URL) to your photos.


Names and web addresses make your testimonials more believable. Text and names, I’m sorry to say, can be and are faked. Providing additional information such as a name and/or URL gives your  audience enough information to investigate and verify your claims  The verification opportunity increases the credibility of your testimonials.

Photos of those providing your testimonial are great because they carry a hidden message – our customers are so passionate about our products and services that they are willing to share personal information and be accountable for our results.

2. Audio or video.


Audio and video endorsements are even better than text and photo endorsements. Hearing the sound of someone’s voice and/or seeing them deliver a a testimonial, with all the visual cues that come with direct communication, is more personal and, therefore more believable, than words on a page and a static photo.

It’s also easier for your satisfied customers to communicate their wonderful experiences through the spoken word, something they use every day, than it is in writing, which usually takes more time.

3. Highlight your testimonials.


Using a Light Yellow highlight around your copy (or even a photo or video image) is an excellent way to draw attention to them and  make them stand out on the page. If yellow is too in-our-face for your tastes or conflicts with your color scheme, then a Light Blue or Gray highlight also works well. And don't go nuts with the yellow, you'll look like the schlockmeister.

4. If you have lots of testimonials, sprinkle them.


Having a bunch testimonials is fantastic. My recommendation is to sprinkle them around the page to avoid having a “testimonial section.” A testimonial section, where you list 4, 5, 6 or more testimonials, is a bad idea since most people will only read one or two. Testimonials are precious so you’ll want to extract as much value as you can from each one.

A good place to insert them is right below your sub headlines.

5. If you have only one or two testimonials insert them below the mid-point of your sales copy.


Inserting one or two testimonials below the mid-point of your sales copy gives you enough time to make your pitch and, then, have it reinforced by satisfied customers.

Some marketers argue that your testimonials should be inserted right after your first sub-headline, to encourage your audience to keep reading, but I disagree. If you’ve pulled someone into your website they, typically, will read a paragraph or two before they consider leaving. If your copy is well-written that’s enough time to make your strongest points and then use your testimonials for reinforcement.

6. Testimonials need to be results-oriented.


In short, your testimonials shouldn’t be “Yippee, Sam’s the best ever!” Testimonials need to be about the results produced by your product or service. Those results are even more believable if they are qualified (“excellent service”) and quantified (“the work was delivered as promised in 4-hours”).

What do you think? Are testimonials part of your sales arsenal?

Steve

Copywriting and Storytelling

Steve Hartkopf - Monday, November 30, 2009
The word copywriting is all over the net but it’s often misunderstood. Wikipedia defines copywriting as:

Copywriting is the use of words to promote a person, business, opinion or idea. Although the word copy may be applied to any content intended for printing (as in the body of a newspaper article or book), the term copywriter is generally limited to such promotional situations, regardless of media (as advertisements for print, television, radio or other media). The author of newspaper or magazine copy, for example, is generally called a reporter or writer or a copywriter.

I define copywriting more simply: It’s the act of using words to sell or influence. My expanded definition is still more concise than the Wikipedia version: It’s written persuasion created to make your target audience act in a certain way, such as click, read, buy, or register.

Storytelling is a great copywriting tactic. Stories are entertaining and engage the reader in a more subtle way than the triple-decibel BUY THIS! blast-messages we get hit with everyday.

Long before human beings learned to read and write we used storytelling to transfer knowledge and influence one another. A million years of storytelling has altered our genetic code. It’s now in our DNA to listen to stories, decide what’s important to us and then apply that to our lives.

If you want your audience to associate with your brand, your products and with you, then tell them a story. At a strategic level, it’s not much more complicated than that. 

The best way to get your audience to take action, however, is to include these five key elements in your story:

  1. Measurement
  2. Comparison
  3. Time
  4. Uniqueness and
  5. Compelling

Measurement: Most people grant numbers more credibility than they do general comments. Whatever it is you do for your clients, using numbers to quantify the benefits will make your claims more believable than claims that lacks numbers.

Comparison: Give your audience before and after examples of the benefits of your product or service. Demonstrating results in a before and after scenario gives your claims perspective.

Time: Similarly, providing a timeframe around your results helps your audience understand the true impact of your product or service, especially if the benefits were produced quickly.

Uniqueness: Since you want to stand out from your competition and have your own brand, it’s important to make your claim as unique as possible. That’s really hard in a web-connected world, but that’s also why it is so critical.

Compelling: The compelling element answers the question: “Who cares?” You may be able to clean reading glasses faster than anyone in your city but I doubt many people will pay for that unique skill.

Steve

Tools of the Trade

Steve Hartkopf - Wednesday, November 18, 2009

We shall not fail or falter; we shall not weaken or tire…Give us the tools and we will finish the job.   - Sir Winston Churchill

 

In my book Communication Wins, I write about message structure, types of messages, communication strategies, gaining credibility with your audience, audience analysis and many other topics that matter to writers.

 

One of my favorite chapters is Chapter 14 – Tools of the Trade. Below is an updated version of an excerpt from that chapter. Learn to use these tools and I guarantee that your writing and speaking will improve.

 

Compare and contrast: An apple and an orange are both fruits. They are comparable and alike. However, they are also different. They have contrast in their appearance (red versus orange), outer skin (smooth versus rough), texture and taste. You can increase your listeners’ understanding of one feature by highlighting its opposite. For example, we can better understand wisdom by illustrating foolishness.

 

Repetition: Repeating and summarizing concepts can help your audience grasp important concepts, experience emotions, or heed your call to action. Ministers, coaches, and motivational speakers often use this technique to drive home key points.

 

Metaphor: A metaphor is a game of pretend. A metaphor pretends that something is something else. A word or phrase that describes one thing is used to describe something not normally associated with that word or phrase. For example, “Her heart melted with compassion when she saw her tiny son struggling to tie his shoelaces.” Obviously, her heart did not “melt” in the literal sense.

 

Euphemism: An inoffensive or indirect expression replaces words that may be considered offensive, impolite, harsh or shocking. Saying someone “passed away” is a euphemism for “died.”

 

Simile: A figure of speech that makes a direct comparison between two unlike entities using the words “like” or “as.” For example, “She’s smart as a whip.” Similes can create vivid associations in your audience’s mind. Similes are like garlic; they should be used sparingly. The reason to use them sparingly is because they tend to require the audience to pause and think about the comparison and that can interrupt the flow of your message.

 

Symbolism: Symbolism evokes (but does not describe) an emotion, concept or idea. You can use the symbolism of something concrete to represent something abstract, such as a flag to evoke the concepts of duty, loyalty and honor; a light bulb to represent the concept of a brilliant idea; a company logo to represent brand attributes, or a lion to represent bravery and strength. Icons and emoticons are modern-day symbols. Symbols are often more effective than perfectly constructed sentences.

 

Concrete/Abstract: Concrete terms and words refer to things we engage through our senses. Something may be “hot,” “green,” or “loud.” Abstract terms may be just as real but less available to our senses – freedom, love, success and sexism (any ism) are examples of abstract words that have real meaning but are undetectable through our five senses.

Steve

Is Link Building for You? Part 2

Steve Hartkopf - Wednesday, October 28, 2009
Part 2 of 3:



Now that you've spend a good bit of time and energy getting your site linked on a couple hundred directories, it's time to roll up your sleeves and really get to work. You're excited, I can tell.

2. Intermediate Tactics
Intermediate tactics require more time and typically a financial investment. The effort is worth it since this is when the multiplier effect (viral marketing) can take place and take you to unexpected heights.

Intermediate Tactics are (1) article and press release writing and marketing and (2) advanced networking. Both of these tactics require you to create relevant content that will appeal to your market and, potentially, be worthy of being shared, of going viral and the ability to create meaningful relationships. Viral, in marketing terms, means it spreads, like a virus. In other words you send me an article or a press release that is so compelling and so interesting that I take the time out of my busy schedule to forward it to someone else. I spread it, they spread it, and so on and so on.

Creating that kind of content is not easy but here's the key: After you write your article or press release ask yourself this question, "Will this be shared?" If the answer is "Yes" then you completed the most difficult step. If the answer is "No" then you still have work to do. At first you may not be able to tell if your content is spread-worthy or not but, as with anything, you should get better over time and with effort, with practice. Writing content that is worthy of being shared is tough but, after that, things get easier since you can hire/rent the additional expertise you need.

The process of getting your articles syndicated, spread across the net, and your press releases submitted to online outlets is something I suggest you outsource. Article syndicating services and press release service providers are two of the fastest growing services you'll find online and, as such, the providers are improving the quality of their services and lowering their costs. I'll leave it to you to find find the best firm to meet your specific needs but feel free to contact me directly if you want a recommendation. Most of the press release services charge a fee, which can range from $50.00 to several hundred dollars, monthly subscription packages are also popular. Free services exist but the results may be less than you desire.

Hiring an expert to help you fine-tune your content, coordinate an online PR firm and develop a structured SEO program is wise if you're serious about being successful because all these tasks require a relatively high level of specialized talent to be effective. Here's what I used to say to my bosses when I was in Corporate America and they told me to do something outside our department's area of expertise, "Sure, we can do it ourselves but I'm concerned because amateur work usually produces amateur results." Or, "part-time work produces part-time results." They loved getting that kind of feedback. Yeah, right! But it's true, hire a pro if you want professional results, the benefits outweigh the expense. Besides, even if you hire a pro there's still so much that you can and should do on your own.

Link building is like cold calling in sales. Persistence alone will produce some results. But networking to secure referrals and giving value before asking for value are the best ways to secure new opportunities and, eventually, new clients. To maximize effectiveness, build personal relationships with webmasters, bloggers and other people who you want posting a link to your website on their website. The way to do this is to make yourself valuable and, therefore, visible to the right people. It's self promotion through added value, a win-win.

A good way to start is by reading other people's blogs and leaving (valuable) comments. Typically what will happen is they will start reading your blog (you must have one!) and leaving comments in return. Social media sites such as Twitter, StumbleUpon and Digg are also great relationship tools. You simply point (ReTweet, for example) people to content you think they'll find interesting or useful. Again, you're adding value and as your relationships grows the opportunity, or mutual self-interest, in providing each other an inbound link will surface.  Depending on the strength of your relationship this might take days, weeks or months.

From a link building perspective, if the relationship is solid enough and based on mutual respect and appropriate self-interest, you may even be asked to post a guest blog on their site. If that happens, jump on it and ask permission to link your guest post to relevant links as well as your website and blog. Those links will open you up to a whole new audience and will also improve your keyword rankings on the search engines.

If done correctly these Intermediate Tactics - writing great content, outsourcing submissions and building new meaningful relationships - will significantly increase the links to your site and move you up in search engine rankings. In addition, if your articles and press releases are linked tightly to a sound keyword strategy, the increase in search engine rankings for specific keywords and phrases will skyrocket. As Stephen Covey says, begin with the end in mind.

We're not done yet but now have a blueprint so get going. Monday we'll discuss some really Advanced Tactics.

Steve

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