We live in a result-driven world!  Achieving sales, margin goals and cash flow results are common and constant discussions at most companies. However, when it comes to website performance, unless you’re selling products online, most people avoid conversations about results. Why is that?

Without sales, margins, and cash flow, a lot of organizations simply don’t know what to measure. If you’re talking about the web, search engine results are a great place to start.

Let’s say you own a pizza parlor and you want people to find your location online. 

How can you possibly get on the first page of Google search results, maybe even become number one, for pizza knowing that there are millions of pizza places in the United States?

 

 

The answer lies in selecting keywords that are specific to your business, such as “Pizza Parlor in Wheaton, Illinois,” for example.  Selecting the right keywords, as you might have guessed, is not easy, but it’s critical to quality search results. That’s why you have so many search engine optimization (SEO) specialists advertising on the web. Search engine traffic, it has been proven, can bring you more sales and new customers if done correctly. (Did you know that your website can get penalized for taking certain actions and actually drop in ranking? http://www.webconfs.com/15-minute-seo.php)

But with so many promising that they can make you number one in the rankings, on Google, how do you know who or what to believe?

When you search the internet for “search engine optimization” companies, you are bombarded with choices.  Many promise you immediate results in getting your rankings up, and they even promise you that they can guarantee you’ll be number one in the rankings.  Is that true? Can they really do that?

The answer is no. We have several clients that we’ve taken their keywords and over several weeks and months gotten many, sometimes most, of their keywords ranked #1 on Google. Does that mean we can do that every single time?  I would never make that claim. None of us know Google’s formula for ranking sites so making such a bold claim is, in our view, irresponsible marketing. There are many ways to accomplish high ranking results for your website.  The work that goes on behind the scene of your website is only the starting point.  There are online and offline optimization techniques, which we’ll leave for another blog.

Search engines have adapted to this new web-world of blogs, social media, videos, etc., and are constantly changing how they rank websites.  In previous years, your keywords and links was all that really mattered but times have changed!  Search engines take many more factors into account these days, such as your content, download speed, keyword relevancy and competition, the importance of inbound and outbound links, and of course your connections. 

It is not always about quantity, you also have to factor in quality.  As search engines are getting smarter, so should you.  A reputable marketing company can not only improve your website ranking but do it in a way that preserves your reputation. If someone is guaranteeing you #1 ranking on Google you need to ask yourself, “Does this sound too good to be true?” If it does, well, it may be time to consider another SEO firm.

1. Every page needs a focal point

 

Every page on your website should have a focal point, a place where the visitor’s eyes are naturally drawn. It can be an image, a special offer, or a headline. In addition, that focal point should direct your visitors to act, a call-to-action.

 

Click here for free sample, for example.

 

Think of your pages as Billboards. Billboards are big, bright, and clearly direct you to take a specific action. You site pages should do the same.

 

Your focal points should include images and copy that is keyword rich and help the search engines find your site.

 

2. Headline can be very effective

 

Headlines organize your content by making a promise to the reader. It follows then, that your content must then deliver on that promise.

 

Using the “who-what-why” formula isn’t the only way to format your headlines, but it works. Think of your headlines as a promise, a commitment you make between you and your visitor.

 

There are many effective headline formulas out there, so you need never worry about repeating yourself.

 

Whether it’s on the page or in your meta data, headlines are an important SEO tactic.

 

3. Get 50% through the use of numbers

 

People are more apt to believe something when a number accompanies it. 51% of those surveyed believed something is more powerful than a majority of those surveyed believe…

 

Numbers grab our attention and are more credible than general terms. It seems people like specifics.

 

4. Use power words

 

Words like fast, easy, guaranteed and free are powerful copy.

 

    “Free is the most powerful word in the copywriter’s vocabulary. Everybody wants to get something for free.”

    -Robert W. Bly

 

In our email marketing we typically use headlines such as, “Free PDF…” or some other power word to increase click-throughs and, eventually, sales opportunities.

 

5. Think about your images

 

The cliché is “a picture is worth a thousand words” and it’s true. And if a picture is worth a thousand words then a video is worth ten thousand. Think long and hard about the visuals you use. Pictures and videos can supercharge story and include:

 

    * Photographs

    * Artwork

    * Charts and Graphs

    * Slidedecks

    * Video

    * Infographics

 

Make sure your images have an ALT description so the search engines know what it is you’re trying to communicate through your images.

 

6. Use Sub-Headlines

 

Would you read a newspaper if it had just one headline? Of course not!

 

We want information that is categorized and well organized.

 

If your text is longer than 250-400 words, you must use sub-headlines. No exceptions.

 

While the search engines give sub-headings slightly less impact than Headings, sub-headings remain an important SEO tactic.

 

7. Lists work

 

This entire post is a list.

 

Why do lists work so well? Lists are the building blocks of the thinking process, of ideas. To communicate your thoughts quickly and effectively, nothing structures the information like a well-thought out and logically organized list.

 

8. People love quotes

 

In my book Communication Wins, I opened every chapter with a quotation. Selecting the right quote for each chapter took up a significant part of my editing time.

 

Use quotes to organize your ideas and demonstrate that our major points are significant enough to have earned a historical quotation. If Abraham Lincoln commented on your major point, then it’s probably important enough for people to want to learn more about it.

 

9. Fun with font

 

Some people change fonts within their copy for emphasis. We think that’s a bad idea. To attract attention to a particular point or section of your copy, try using bold and/or italics.

 

The search engine can detect bold and/or italicized font in your copy and assume these are the important terms (keywords).

 

10. Your voice sells

 

There are dozens of good SEO copywriting techniques. We encourage you to learn and use them.

 

However, at the end of the day, you need to find your own voice. Your particular point of view, style, and tone, form the foundation for your audience appeal.

 

I love the way Peggy Noonan writes. She was President Reagan’s speech writer and has a lyrical style and velvet touch while, at the same time, the ability to cut like a knife, without sounding angry, through the foolishness that is served up to us on a daily basis as serious political discourse. Would I like to write like Peggy, you bet!

 

But I can’t. There’s only one Peggy and I’m not her. So I have to do my best to write like me. I’ve learned that my best writing is typically short declarative sentences that are easy to read and understand.

 

Do you agree?

Someone once said (may have been Guy Kawasaki), “Building a website and then not spending the time and money to do SEO is like creating a commercial and then not buying any television or radio airtime.”

I agree. A build it and they will come website strategy is, honestly, folly. Yet, time and again, I see companies build nice websites and then believe they’ve completed their work. Nothing could be further from the truth.

So, if you want to get some mileage out of your website, here are my Top 7 SEO recommendations:

1. Register your website with DMOZ, also known as the Open Directory Project, at www.dmoz.org. The Open Listing Mission is the most important and most complete directory on the Web. It is also the only one Google uses. Since Google tends to have between 60% and 70 of the search engine market share, it’s important that you make sure you’re your website is easily found by Google. DMOZ is also used to feed many of the other web directories as well. Note, DMOZ is an all volunteer organization so it can take months to get your site listed. So register your site today!
2. Manually submit your web site url address to Google at http://www.google.com/addurl. Once accepted, like DMOZ, it can take months, Google’s software will crawl (scan) your site (see bullets 4-6 below), determine what your site is all about, and, in most instances, begin including it in their search results. 
3. Yahoo is a little different. Yahoo asks you to pay $299.00 to be included in their official directory listing ($600.00 if your site includes “adult content).” But Yahoo can still find your site and include without your paying any fee. Yahoo also has a free submission page - http://siteexplorer.search.yahoo.com/submit - you can use to improve your Yahoo search engine rankings. I’ve read that Yahoo’s Directory also drives results on Bing and AltaVista. But I wouldn’t count on that, so I’d also recommend submitting your website to Bing at http://www.bing.com/webmaster/SubmitSitePage.aspx. 
4. Make sure you are using the best keywords and keyword phrases in your Metadata and in your website copy. This is a biggee! Having the right keywords is critical in getting your site ranked high in the search engine results. There’s actually a metric, KEI, which stands for Keyword Effectiveness Indicator, you can track. Since almost every site has unique high KEI keywords, we won’t go into how to develop your high KEI terms here but we will encourage you to either take the time to learn how to develop high KEI keywords or outsource the work to a professional.
5. The more links you have to your website, especially if the linking sites have a high Google Page Rank, the more likely it is Google and the other search engines will rank your website high in their search results. Some effective ways to build links to your site are article submission, affiliate programs, sending emails to webmasters at sites you think your target audience visit, or hire someone to build links for you. We do not recommend hiring one of those firms that say they’ll get you 1,000 links in one week for $500.00+/-. The search engines may view that type of instant growth in links as “gaming the system, which it is, and punish you. Links need to be built over time.
6. Install Google’s free Sitemap code in your website. A sitemap is XML code that lists all the URLs (pages) in your site and makes them easy to read and understand for the search engines. Sitemaps enable the search engines to quickly crawl and index your site in an organized manner. They also allow your webmaster to include additional information to help the search engines find your site and keywords, when it was last updated, and other important information. Sitemaps complement the software, or crawl-based tools such as a robot.txt file, they do not replace those tools. Using Sitemap code does not guarantee your site’s search engine rankings will improve.
7. The last tactic is perhaps the most difficult; be patient. SEO is like farming. You plant seeds, nurture them along so they can grow, and then, one day, relax and enjoy the fruits of your labor. Note, conversely, Pay-per-Click, or PPC, is like hunting. Bang! Lunch. In other words, you shoot something (buy ads) and you get leads. Some good; some bad. Here’s another difference between SEO and PPC, once your SEO tactics have you at the top of page one on Google, it’s highly likely you will stay there for some time. With PPC, once the ads (expense) stops, the leads stop.

SEO is the best insurance available to earn a return on your website investment. It is what helps your website be found by existing and new customers and, even if you outsource the work, it’s simply not that expensive. Without SEO you are simply hoping your website is found and that’s not good business practice.

It is also an ongoing effort because the search engines continue to tweak their algorithms. In 2009 it was reported that Google made almost 300 changes. By implementing the tactics outlined in this post your website can become an amazing source of new business. Perhaps the best part about SEO, and digital marketing in general, if done right, is you can measure the return on every tactic.

 

 

A number of people I've talked to recently don't understand all the fuss around social media. What is it? Why is it growing so fast? Do I/we need to be engaged?

Briefly, here's my take:

People use social media for three primary reasons:

1. To acquire knowledge, which is why content is so critical and key to both your personal and your professional brand. This is also the driver behind the proliferation of blogs.
2. To see what other people are doing and buying, which is the basis of sites such as Digg, which is really a recommendation service.
3. To connect with other people, which is a basic human need and the foundation of Facebook’s (and other's) success.

The proliferation and success of social media is driven by three factors:

1. Trust: Many surveys have documented that people trust “someone like me” more than any other source. Moms trust Moms and car nuts trust car nuts, it's how we humans are wired. For the first time our peer’s opinions are more accessible to us than the wisdom of experts and propaganda of sellers.
2. Online access: No matter how unusual or obscure the topic, we know we can find a lot of information - details, perspectives, and context - online. At any given time, there are probably thousands of people online discussing the merits of various screw drivers, for example.
3. Confidence: It’s all about how we enter the decision-making process. We are less willing to make decisions without a great deal of information. Since the information and recommendations are relatively free, it would be nonsensical for us to do otherwise.

You and your company should be a part of social media for many reasons but here are my top three:

1. We all know the power of the network, of networking. It is the best way to gain employment and, as mentioned, the primary way we now learn about products, services and what other people, people just like us, are doing. Social media allows you and your company to expand your network exponentially for little cost.
2. Your customers, peers, neighbors, superiors, and relatives (etc.) are already part of social networks so it's a good idea for you to join the conversation, express yourself and, frankly, monitor what's being said about you, your company, your products and services, as well as those of your competition. Why would you not want to listen to the most important people in your life, which on a personal level is family and on a professional level is your customers.
3. If growing your business, circle of friends and contacts, and expanding your influence are important to you then you need to be part of the social media revolution, because it's where all the people are.

Steve

 

 

Search engines are very good at finding keywords, phrases, images, people and crawling for metadata. What Google, Yahoo!, MSN, and the rest lack is the ability to contextualize their results.

NewsSift (www.newssift.com) is a new search engine from Financial Times that does just that. The new search engine is targeted toward business people and organizes search results by topic, organization, place, person, and theme. The interface looks familiar to those of us that are used to seeing PowerPoint slides.

It’s only in BETA now but I think this is a tool worth watching. To illustrate how it works, if you were searching for "Dakota" you would receive results related to two states, the child actress Dakota Fanning, organizations such as a universities, government agencies, and legislative branches, any organization with "Dakota" in its name.

So instead of getting 100 URL's with a short description of each in response to a search term query, NewsSift lists terms in each of the five categories previously mentioned –topic, organization, place, person, and theme. It provides a (contextual) path instead of a list.

NewsSift uses contextual and relational technology from Endeca that allows it to recognize the difference between Rolling Stone magazine and the Rolling Stones, for example.

Once users have selected their context from the five lists, they can drill-down further by adding related topics, more specific terms, or cross-referencing across multiple categories. For example, a user can search for "Charlotte," which will bring up the Charlotte Bobcats, the City of Charlotte, Charlotte Ross, and the Charlotte Region. If you then add the term "Stimulus," you will be presented with a list articles written about the Stimulus Package and Charlotte. In this regards, the value, if you want to call it that, is the site eliminates long search strings with quotations around some words and phrases but not around others, which is often the most effective way to use Google.

Google is slowly embracing the concept of semantic search -- putting terms in context. However, they have a lot of money invested in their existing architecture and the algorithms necessary for semantic search apparently don't scale to cover Google's billions of indexed pages.

Google did announce recently that queries are going to contain related terms (more than just different spellings or forms of the word searched, as is the case now), which signals that Google is moving toward what NewsSift has done.

NewsSift is hiring technologists while Google is reducing its workforce. NewsSift has a long way to go, but it is this type of innovation and willingness to take on a market leader that will turn this economy around. Will NewsSift take down Google? I doubt it, but it will be interesting to watch.

Update on decline of print media. In an eMarketer sponsored report, Consumer Magazines; Rethinking Paper and Pixels ($695.00) Carol Krol writes: “The numbers are sobering: 525 magazines folded in 2008. As of the publication of this report, so far in 2009, 87 other titles have closed. The bleeding will not be stanched any time soon.”

Steve