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Aligned Marketing Blog

Marketing executive, Steve Hartkopf shares all in this informative yet personable blog.

Search Engine Terms Defined

Steve Hartkopf - Wednesday, June 23, 2010
When we conduct website evaluations for clients we usually have to spend time explaining what certain terms mean. That's too bad because these are terms, in my view, that every business person should know.

Just as someone had to explain to you what a website was in the 90's, you now need to know some of the other key terms surrounding websites and, specifically, terms associated with search engines.

Search engines are, after all, what drives traffic to your site. They are the first step in converting someone with an interest in your products and services into a paying customer.

Here are some of the more common terms and definitions.

Search engine: Search engines are programs that attempt to emulate human behavior as it relates to finding information online. There are 100's of search engines but Google, with 65%+/- market share is the proverbial 800 pound gorilla, followed by Yahoo with 19% share and Bing with 9%. Google users are more often male, older and wealthier. Yahoo searches tend to be younger and less affluent. Bing users tend to be female, older, and are most likely to convert from searcher to buyer.

Spiders, crawlers, or robots (bots): These are automated programs used by search engines to visit your website, analyze, and then index its content. You need to create and insert "Metadata" (see next bullet) and a "sitemap" to help these programs analyze your site and its content correctly. If the search engines are able to analyze your site accurately then they are more likely to deliver high-quality visitors.

Metadata & meta tags: Metadata and meta tags give the search engines a structured description of your website. They are invisible to the average visitor and appear at the beginning of the code on each webpage. Metadata must be keyword (next bullet) rich to help drive traffic to your site.

Keywords: Finding the best keywords for your site is part science and part art.The best keywords are the ones people actually type into the search engines when looking for your products and services. If those words have limited competition, so much the better. Generic terms such as "marketing," for example, are too broad and have tons of competition.

Search engine optimization (SEO): SEO is the process of editing metadata and website content to rank higher on the search engine result pages (SERPs). It has been reported that ranking at the top position (#1) on page one of Google, for example, will drive significantly more traffic (254%!) to your site than the next highest (#2) ranking position.

Natural or organic search: These terms refer to search results produced by a search engine's algorithm when indexing unpaid submissions.

Paid search or Pay-Per-Click (PPC): Paid search results are purchased (fixed fee or bid) by someone, usually the website owner or their marketing agency. They can appear in sponsor banners at the top of the search engine page or in ads that appear in the right margin of the page. They are typically highlighted with a slightly darker background so you can distinguish between paid and natural (or organic) search results.

Search engine marketing (SEM): SEM combines both natural and paid search activities. So if you are conducting both SEO and PPC activities, or campaigns, then you are actively conducting search engine marketing. In my view doing either qualifies as SEM.

Steve
800-707-9150

Is "Free" a Good Price?

Steve Hartkopf - Monday, April 05, 2010
Search Engine Optimization (SEO) is a flagship product for my business. It’s great product that over 150M (the number of existing websites) potential customers need.

The challenges, however, are twofold:

  1. Very few of those potential customers realize they need SEO. I heard a speaker claim that 85% of the websites in existence get fewer than 5 visits a month. I don’t know if that’s true but the point is there’s a lot of wasted investment in the online world. Why would anyone invest in a website and then not invest in driving traffic to that site? “Build it and they will come” is a horrible strategy.
  2. The reason people are reluctant to invest in SEO is because it’s an inexact science. Google and the other search engine tell you a little about their search algorithms and we learn a lot through trial and error but, in the end, SEO is part guesswork and there is no perfectly optimized site. There’s always more than can be done and there’s nothing you can do that your competitor can’t do as well. In theory it’s a level playing field (see below). SEO is a necessary investment but not a sure investment; more stock than bond.

To overcome these difficulties I use blogs, emails and social media to educate my target audience on both the importance of SEO and the basic tactics they can employ to improve their search ranking. For example,

  1. When you perform a Google search you get a page with 10 results. Those 10 results drive approximately 42% of the search traffic. If, however, you’re on page two, search results 11-20, you can be expected to get 21% of traffic. That’s a big difference! You could double your traffic by moving up to page one.
  2. The difference between page one and page two on Google is often something very minor, perhaps something as small as a Header. The lesson is small differences can result in big results and, depending on your business, huge increases in visits or even revenue.
  3. Since no site can be perfectly optimized the goal is make sure your site is more optimized than your competitor’s site. For my SEO clients we pick one competitor to benchmark against and then, once we’ve overtaken them, pick another site to benchmark against, and so on. Picking one competitor at a time allows us to define our own playing field and create a competitive advantage. A rifle approach produces more targeted results, is easier to measure and, often, less expensive than the shotgun approach where you try to do everything perfect.

Lately I’ve tried a new marketing tactic and it seems to be working. I find a website that I know needs work and provide a free evaluation along with 3-5 specific recommendations for improving the site. Call me if you'd like to evaluate your site for free.

Done with tact, most people seem to appreciate the comments and, as a result, some new work is coming my way.

Steve

800-707-9150

Is it Time to Consider Consulting?

Steve Hartkopf - Monday, March 22, 2010
A CEO of a major company recently said to me, “Your timing may be perfect.”

He was referring to me being a consultant and, indeed, there’s evidence to support his statement. The industrial market is heating up. The Industrial Supply Association’s (ISA) most recent Economic Indicator Report was up for the second month in a row. Their Manufacturer Index was 66.42% in February while the January index was 60.63%. The Distributor Index saw similar gains (61.1% and 65.72%, respectively). Anything above 50% indicates those surveyed expect economic expansion.

The subjective evidence is equally strong. I talk with frustrated marketing people every week. Their complaint is with management and goes like this: “They laid off half my staff so we’ve been struggling to keep up for over a year. Every month we fall further behind and are getting our butts chewed out. Now, because business is getting better, they want us to do a bunch of new stuff. We can’t complete our work now! I have no idea how we’re going to get any new projects completed.” Maybe you can help them?

If you’re an unemployed or underemployed marketing professional consider becoming a consultant. As my CEO friend said, the timing may be perfect.

The client benefits because they can rent the expertise they need (from you). You simply augment their staff as a variable cost solution. A competent resource they can eliminate quickly without a long HR process.

Do a great job and maybe you get hired full-time, if that’s what you want. Here are a few things you need to be prepared for before accepting your first consulting job.

  • Be prepared to add value immediately. One good way is to do more than you’re asked. In other words, take tasks off your new employer’s task list. Most marketing managers have presentations to create, reports to format, blogs to write and other nuisance tasks that they’d love to delegate but are beyond the skill level of most support personnel. Don’t wait for them to ask you to help. Be proactive and add value.
  • Understand that there will be politics and much of it will be invisible to you. You represent a variable cost option and, as such, threaten everyone in your area of expertise that is an employee, a fixed cost. The best way to combat this is to recognize the politics exist and find a few key alliances within the client’s organization that will help you navigate through the terrain.
  • You must be taken seriously so don’t walk in meekly. State your positions and your recommendations clearly and directly. Not everyone will agree but if you focus on pleasing everyone, finding the maximum in common ground and playing politician, you’ll lose. Understand your pre-designed role is to get in, complete your assignment, and get out. You are not part of the long-term extended corporate family (not yet, anyway).
  • There’s nothing unethical about selling more services while you’re completing your project. Be polite and professional but keep your eyes and ears open for pain points, new projects and things the company would like to have if they had the resources. There’s truth in the old saying: “The best source of new business is old customers.” In my experience the big firms spend up to 30% of their time onsite looking for a new project while they’re completing the current project. I find that objectionable (selling while I’m on the client’s clock) so I never charge by the hour and I only spend about 10% of my time prospecting for new projects. You’ll need to find your own balance.

If you have skills and are either unemployed or underemployed I encourage you to think about consulting. The market is getting stronger, it’s a great way to leverage your strengths, and may get you the inside track on a full-time job if that’s your ultimate goal.

Feel free to call me if you want to discuss further.

Steve

800-707-9150

Tying Social Media to Business Results

Steve Hartkopf - Wednesday, February 10, 2010
Tying Social Media to Business Results

Does your company have specific business goals for your social media activities? If not, you should.

In a November 2009 survey MarketingSherpa discovered that approximately ninety-four percent (see chart below) of those surveyed use social media to increase their website traffic, which is not surprising.

What might surprise you is twenty-one percent don’t actually measure their results and five percent have no specific objectives for their social media activities. So I can only assume that they’re on LinkedIn and Tweeting, for example, because they think it’s the right thing to do.

Doing something for the sake of doing it doesn’t sound like real business to me, does it to you?

The other thing that surprised me was the relatively low number of respondents who use social media to reduce their customer acquisition and customer support costs. I mean, the tools are free!

The bottom line is social media is a free and easy to use platform for promoting your business and communicating directly with your customers and prospect, so use it.

If you’re not sure how, give us a call.

Steve Hartkopf

800-707-9150

Seven Reasons to Outsource

Steve Hartkopf - Monday, December 28, 2009
  1. Project centric: The change that is required to make tomorrow better than today is often measured by the number of projects completed. Outsourcing is project-centric and delivers results with minimal impact on day-to-day operations or personnel.
  2. Size doesn’t matter: Small projects such as web design, training and video production are ideal for outsourcing for all but the largest corporations, those with virtually unlimited internal capabilities. Large projects that require an outside perspective, such as institutionalizing Six Sigma or Strategic Pricing, are excellent projects to outsource since true change rarely happens from the inside out.
  3. Skills: Outsourcing lets you acquire specialized skills to accomplish goals, complete projects and augment your existing resources. Projects that are popular to outsource are social media tasks, such as blogging, search engine optimization, and specialized training or coaching like improving presentation skills.
  4. Cost effective: Outsourcing is a variable cost option and preferred by many over adding full-time employees, which is a fixed cost solution. In this economy variable cost projects are approved easier than new headcount. Since outsourcing is a global industry adding world-class talent to your team is not as expensive as hiring talent.
  5. Velocity: Speed can make the difference between good and excellent. Outside providers can deliver resources, even in large quantities, quickly while hiring fill-time expertise can take weeks or even months.
  6. Technology: Few companies can afford the money to purchase or the time it takes to learn the latest technologies available in every function – sales, marketing, IT, logistics, etc. Outsourcing allows you to rent the best technology available from the best providers.
  7. Accountability: Outsourced resources do not suffer from goal diffusion or the day-to-day fire-drills that impact full-time staff and extend project deadlines. An outside provider of resources has one responsibility and one priority, which is to complete the project. Their focus delivers better results and greater accountability.
Can you think of more reasons?

Steve

How to Request a Link from another Website

Steve Hartkopf - Monday, November 16, 2009
About a month ago I wrote three blogs on link building as a search engine optimization (SEO) tactic. Those posts resulted in numerous emails and comments. One came from James, a young man that is starting his own online business. James is anxious to begin link building and asked me a great question: “How should I approach people about linking to my site?”

I should have seen that one coming James. Here’s my recommendation: Ask them.

I’d start by finding sites you are willing to link to and then create a link on your site. Then add sites that you think your site compliments, adds value to. In total you’ll probably want 50-100 targets. Finally, send emails requesting a link. It's best to send the emails to an individual and not to a “Contact Us” email address.

That’s a lot of emailing so I recommend that you create a template and avoid all that unnecessary re-writing and typing. Writing your link requests in a friendly and personalized style will increase your chances of success.

Here is an example of a link request for a fictitious company:

Subject: Social media resources on your website

Good morning, [insert name],

I found the resources on your site helpful and well organized, especially the articles and whitepapers on social media. My company, Get2NoMeZ.com is dedicated to helping others master social media. As far as I can tell we do not compete with one another.

Since November 2007 we’ve posted a new blog three times a week. It’s a big commitment on our part but, like you, we’re serious about helping others and understand that being found on the web takes hard work and constant effort, which is why I’m emailing you.

The purpose of this email is to ask you if would post a link to our site on your site’s Resource Section - www.socialmediamatters/resources.htm?

You can link to us by downloading our logo and code from www. Get2NoMeZ.com/linktous.htm or just create your own link.

We have already added a link to your site (www. Get2NoMeZ.com/resources.htm) on our website and trust you are already getting additional traffic.

I can check your site in a couple weeks to see if you’ve granted my request but an email response would really be appreciated.

Keep up the good work and thanks in advance for your time and consideration.

Regards,

Steve Hartkopf

800-659-3638 (Linda or Ben)

 

Feel free to borrow this template. Obviously it will have to be modified if you’re writing to a site you don’t want to link to from your site.

If you decide to write your own email request template you’ll want to remember to include the following:

  • An interesting and/or meaningful subject line
  • Mention the benefits their site users or they will receive, but don’t oversell
  • Provide the specific address of the page you’d like a link placed
  • If you have it, your linking code or the URL of your ‘Link-to-us page’
  • Your contact information.

It’s a good idea to write a few variations of your request template to (1) see what works best and (2) speak in the style and tone of your target audience. Requests to large corporations, for example, need to be formal while requests to small companies can be less formal.

Finally, remember to keep a record of all the link requests you send out, track your results and don’t be a spammer.

Steve

Is Link Build for You? Part 3 of 3

Steve Hartkopf - Monday, November 02, 2009
Part 3 of 3:

If you're doing the Beginner and Intermediate tactics on a regular basis you should already be seeing significant improvements in your search engine ranking. I have an Alexa Add-on installed in my Firefox browser that shows the Alexa ranking for every site I visit. I've watched my ranking move up from over 3 million to the low 400K's in the past four months. That's not bad, but there's still more to do. There's still Advanced Tactics.

3. Advanced Tactics



First, you need to keep performing the Beginner and Intermediate Tactics. The difference between those tactics and Advanced Tactics is you now focus more time on developing great content. The reason you do this is great content attracts lots of people and some, hopefully many, of those people will create links to your site. Now that you have great content and a goal, it's time to spread the word.

I recommend that you create a promotional calendar, a schedule. Many new marketers think great content is all that's required, they have a build it and they will come mentaltiy. That's a mistake. You need structure for your promotional efforts. I blog twice each week, on Monday and Wednesday. I tried blogging every day and while it really helped my ranking and search results, it wasn't sustainable given the amount of other work I do. If you have the time and talent to blog every day, earn a living and still employ these tactics, then go for it.

Finally, add teleseminars, webinars and white papers to your list of promotional activities. They are all great ways to deliver valuable content, get noticed, and build relationships that can result in inbound links and better search engine rankings.

This process takes time. Like I said, it took me several months to see significant results. If you're a small business and employ these tactics, I can virtually guarantee you will have a meaningful presence on the web.

In the end there's is no secret weapon. Link building requires great content, connecting with other people and sound promotional tactics done on a consistent basis.

Steve

Is Link Building for You? Part 2

Steve Hartkopf - Wednesday, October 28, 2009
Part 2 of 3:



Now that you've spend a good bit of time and energy getting your site linked on a couple hundred directories, it's time to roll up your sleeves and really get to work. You're excited, I can tell.

2. Intermediate Tactics
Intermediate tactics require more time and typically a financial investment. The effort is worth it since this is when the multiplier effect (viral marketing) can take place and take you to unexpected heights.

Intermediate Tactics are (1) article and press release writing and marketing and (2) advanced networking. Both of these tactics require you to create relevant content that will appeal to your market and, potentially, be worthy of being shared, of going viral and the ability to create meaningful relationships. Viral, in marketing terms, means it spreads, like a virus. In other words you send me an article or a press release that is so compelling and so interesting that I take the time out of my busy schedule to forward it to someone else. I spread it, they spread it, and so on and so on.

Creating that kind of content is not easy but here's the key: After you write your article or press release ask yourself this question, "Will this be shared?" If the answer is "Yes" then you completed the most difficult step. If the answer is "No" then you still have work to do. At first you may not be able to tell if your content is spread-worthy or not but, as with anything, you should get better over time and with effort, with practice. Writing content that is worthy of being shared is tough but, after that, things get easier since you can hire/rent the additional expertise you need.

The process of getting your articles syndicated, spread across the net, and your press releases submitted to online outlets is something I suggest you outsource. Article syndicating services and press release service providers are two of the fastest growing services you'll find online and, as such, the providers are improving the quality of their services and lowering their costs. I'll leave it to you to find find the best firm to meet your specific needs but feel free to contact me directly if you want a recommendation. Most of the press release services charge a fee, which can range from $50.00 to several hundred dollars, monthly subscription packages are also popular. Free services exist but the results may be less than you desire.

Hiring an expert to help you fine-tune your content, coordinate an online PR firm and develop a structured SEO program is wise if you're serious about being successful because all these tasks require a relatively high level of specialized talent to be effective. Here's what I used to say to my bosses when I was in Corporate America and they told me to do something outside our department's area of expertise, "Sure, we can do it ourselves but I'm concerned because amateur work usually produces amateur results." Or, "part-time work produces part-time results." They loved getting that kind of feedback. Yeah, right! But it's true, hire a pro if you want professional results, the benefits outweigh the expense. Besides, even if you hire a pro there's still so much that you can and should do on your own.

Link building is like cold calling in sales. Persistence alone will produce some results. But networking to secure referrals and giving value before asking for value are the best ways to secure new opportunities and, eventually, new clients. To maximize effectiveness, build personal relationships with webmasters, bloggers and other people who you want posting a link to your website on their website. The way to do this is to make yourself valuable and, therefore, visible to the right people. It's self promotion through added value, a win-win.

A good way to start is by reading other people's blogs and leaving (valuable) comments. Typically what will happen is they will start reading your blog (you must have one!) and leaving comments in return. Social media sites such as Twitter, StumbleUpon and Digg are also great relationship tools. You simply point (ReTweet, for example) people to content you think they'll find interesting or useful. Again, you're adding value and as your relationships grows the opportunity, or mutual self-interest, in providing each other an inbound link will surface.  Depending on the strength of your relationship this might take days, weeks or months.

From a link building perspective, if the relationship is solid enough and based on mutual respect and appropriate self-interest, you may even be asked to post a guest blog on their site. If that happens, jump on it and ask permission to link your guest post to relevant links as well as your website and blog. Those links will open you up to a whole new audience and will also improve your keyword rankings on the search engines.

If done correctly these Intermediate Tactics - writing great content, outsourcing submissions and building new meaningful relationships - will significantly increase the links to your site and move you up in search engine rankings. In addition, if your articles and press releases are linked tightly to a sound keyword strategy, the increase in search engine rankings for specific keywords and phrases will skyrocket. As Stephen Covey says, begin with the end in mind.

We're not done yet but now have a blueprint so get going. Monday we'll discuss some really Advanced Tactics.

Steve

Is Link Building for You?

Steve Hartkopf - Monday, October 26, 2009
Inbound links are an important and often misunderstood search engine optimization tactic.

But before we get into tactics, let's begin with a definition. According to Wikipedia: An inbound link is a hyperlink transiting (Is that a word?) domains. Links are inbound from the perspective of the link target, and conversely, outbound from the perspective of the originator. Inbound links were originally important (prior to the emergence of search engines) as a primary means of web navigation; today their significance lies in search engine optimization (SEO).

In addition to rankings by content, many search engines rank pages based on inbound links. Google's description of their PageRank system, for instance, notes that Google interprets a link from page A to page B as a vote, by page A, for page B.[1] Knowledge of this form of search engine rankings has fueled a portion of the SEO industry commonly termed linkspam, where a company attempts to place as many inbound links as possible to their site regardless of the context of the originating site...

Got that?

Maybe this is an easier way to get your head around the concept of inbound links. There are thousands of directories on the web. There are even directories for directories, such as Best of the Web (www.botw.org) or Web Directories (www.web-directories.ws), which boasts 13,000 directories. When these directories list your site's url and provide a link to your site, that is an Inbound Link.

There are many techniques and methods that produce varied results. In my next four posts you will learn some easy and not so easy ways to build links to your site.

1. Beginner Tactics
First, you must have a solid keyword strategy and optimize each page on your website around a different keyword phrase. Each link you build should help a specific page rank higher on the search engines for your specific keyword. 

That said, begin your linking strategy by submitting your page url to relevant free directories. There are lots of business directories (for example) out there where you can just submit your URL, company name and a description of your business. MacRAES Blue Book (www.macraesbluebook.com) is one. MacRAES lists US and Canadian suppliers of industrial product.  Some directories require approval, some require an update every 90 -120 days and some require a fee, which means it takes time, effort and maybe even some financial resources if you want to be listed on the appropriate directories for your website or blog.

In addition use social media sites such as Twitter, LinkedIn, YouTube, the usual suspects, to build links to your site and blog, assuming your target audience visits the site or these sites rank high for your keywords already.

At this point it's also a good idea to consider hiring someone to perform this work for you. The work is easy to do, albeit time consuming, and as you would expect, delivers a good return on your investment. Just don't hire a firm that guarantees 10,000 links for $500 dollars. Remember, if it sounds too good to be true, it is.

Besides, I've heard more than one "expert" say that Google doesn't like 10,000 inbound links showing up in a day or two. That signals to them that you're gaming the system (at an unacceptable level) and can get you punished. Yikes! It's just not a good idea to poke an 800 pound (Google) gorilla in the nose.

Finally, start a blog. I'm not going to go into specifics here because I've written about blogging dozens of times and there are, literally, thousands of great articles available online to help you get started blogging - Copyblogger and Blogger's Bulletin are two of my favorites. Blog postings keep your site, your inbound links fresh and, as we'll learn in my next post, are a good relationship building tools.

On Wednesday I'll introduce you to some Intermediate Level linking tactics.

Steve

Announcing: Crush the Competition Contest

Steve Hartkopf - Tuesday, October 13, 2009
Crush the Competition Contest

You can Win prizes valued at over $1,500.00!

Here are the prizes:
  • A 1-hour Crush the Competition Session with me. In this session we’ll develop three new ways you can clearly differentiate yourself from your competition. In addition, you’ll receive a condensed version of my sales coaching webinar, including a 30-minute follow up session and a signed copy of my book, Communication Wins.
A $597.00 value.
  • A free professionally designed, customized page for Facebook, Twitter or YouTube from M3-SocialMindz (www.M3socialmindz.com), a leader in SEO, PPC and social media marketing. A professionally designed social media page sets you apart from the competition and is a great way to project your brand into online communities and generate new sales leads.
A $500.00 value.
  • A video Holiday Card (click on "Holiday Card" to see samples) from ImigPro, just like this one: www.imigpro.com. If you can’t get to their Charlotte studio, email your video or images and they’ll do the rest. This is a unique way to stand out in a  crowd and competitive world. Managers and executives can use the video-card to both extend a holiday greeting and rally-the-troops for 2010.
A $395.00 value ($175.00 w/o video shoot).
  • A copy of Gary Vaynerchuk’s new book, Crush It!. Gary was using the power of video, social media and the web before most people knew they existed. In Crush It! you learn what Gary has to say about social media, why storytelling is your most powerful marketing tool and multi-channel monetizing. Gary has appeared on CNN, Fox News, The Today Show, and The Ellen Degeneres Show. 


How you’ll Win:
It’s easy. Write one paragraph, at least three sentences, describing what you like best about my interview with Gary and post it here, at www.aligned-marketing.com website blog page (it’s free advertising), under Comments (email address required to win). Then email your paragraph and additional comments to me at: shartkopf@aligned-marketing.com.

Bonus:
Those who tell me what you plan to do with what you learned from the interview will receive special recognition (it's a surprise!) for contributing to the community.  

Contest Rules and Prizes: 
  • One winner will be chosen at random to receive our Grand Prize - the Crush the Competition Session, signed copy of my book, free professionally design social media page from M3SocialMindz and Holiday video-card from ImigPro and copy of Gary’s book.
  • Five winners will be selected to receive the Crush the Competition Session.
  • Ten winners will receive a personalized autographed copy of my book, Communication Wins.
  • This contest runs from Tuesday, October 13, 2009, through Friday October 30, 2009.
  • Winners will be notified by email on Friday, November 6, 2009.
Good luck!
Steve

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