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Aligned Marketing Blog

Defining the End

Doug Schust - Wednesday, February 24, 2010
How will you know the recession is over? What is your definition of recovery? Is it financial: Two consecutive quarters of growth or a month or two of sales that are equal to 2008 (pre-recession) levels? Are you even listening for signals that the worst has passed?

I don't know what your definition is but I do think it's a good idea to have one. Why? Because once you declare the recession over it changes the way you manage your business. That may not make sense at first blush but I declared the recession over last week (more on that in a moment) and it's has changed my thinking in one very important way: I am more willing to spend money, to invest in my future.

Here's a quick recap of the events that led me to a post-recession mindset.

First, I started getting calls from recruiters again. I was getting very few calls between January 2009 and January 2010.  I've been in this business a long time so that's a very low numbers and, frankly, a few of them were just people complaining about the lack of activity, "No one is hiring..." The emails and calls from friends and industry contacts was about 3-to-1 from people losing their jobs as compared to people landing new jobs. And most of the calls from people who landed new jobs came in just the last 3-4 months.

Second, during the same time period generating sales leads for Aligned Marketing was difficult. I might make 20-30 calls and send out an equal number of emails before anything "hot" surfaced. In the last two weeks we've received 10 new leads from companies ranging in size from $100M to several billion in sales needing help. Companies are not only looking to reposition their brand, revamp websites, and build online catalogs for commerce, they are in a hurry to get started.

The final domino fell last weekend. My wife and I were celebrating our 30th wedding anniversary in downtown Charlotte and decided to have dinner at The Capital Grill. In case you're not familiar with The Capital Grill there are several around the country and they're comparable to Morton's, Sullivan's and Ruth Chris' steakhouses, they are upscale, at least $100 per person. During cocktails the bartender said, "It's like someone opened a floodgate after the first week of February..." Their lunch-crowds since then have been larger than they've seen in over a year and, sure enough, when we exited the dining room after dinner, the bar and lounge area was elbow-to-elbow with people. We had to fight our way out the place. Since then I've asked two other local restaurateurs and they say the same thing, "business has really picked up..."

My tiny slice of the world is sending me buy-signals and they're exciting to hear. What is your world telling you or, more importantly, are you even listening?

Steve
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You Can’t Stand Over the Ball Forever

Doug Schust - Monday, December 14, 2009
Golf is my favorite game. You learn a lot about yourself and your friends on the course. There are a few life-lessons to be had as well. One of my favorites is, “You have to play the ball where it lies.”

Right now our economy is in the rough. That’s the bad news. The good news is there’s more golf to play and you have a business to run.

The recession has no doubt taught you a lot about your core competencies, operational inefficiencies, customer relationships and people. You probably have more control over your budgets, cash flow, pricing and product portfolio as well. Those are all positives. What now?

Recessions end and, while we’re not out of the woods yet, there are several indicators pointing to a brighter future. However minor, most businesses are shifting from cost cutting to planning and investment decisions. How are you approaching your marketing investments? How aggressive should your next shot be?

Looking back may help us look forward. Every company adjusts expenses to revenues but successful companies never stop investing in critical competencies, be they product development, infrastructure or general marketing, most of which is digital now.

The recession of 2001, which was brought on by 9/11, was studied by Bain & Company. They evaluated 2500+ companies and concluded:
About 24 percent more firms moved from the back of the pack to the front in the 2001 recession compared with the subsequent period of economic calm (in terms of) net profit margins and sales growth.

Southwest Airlines is a good example. With a strong balance sheet and some cost advantages, Southwest grew sales and market share, while the other airlines, their larger competitors, cut personnel and capacity, Southwest grew and took share by increasing their marketing investments, lowering fares and retaining all their employees, a move that kept their labor force motivated and and loyal for years.

The results were astounding. Southwest increased its fleet 51 percent in the following six years and is still the only airline to be profitable since its inception. Wal-Mart offers another example of investing during a recession. They used the 2001 recession to launch their “Everyday Day Low Prices” slogan. It proved was such as success that they’re doing something similar today, you could say it's their recession-based marketing strategy. 

This time Wal-Mart is using the current downturn, as well as the demise of Circuit City, to enter consumer electronics and, potentially, challenge Best Buy. In addition, they are remodeling their stores to make them more open and consumer-friendly, more like Target’s. These are big investments. Does Wal-Mart know something most companies don’t? Does their success allow them to do what others can’t? Or are they successful because they had the knowledge and courage to act on their goals and aspirations while their competitors responded to their fears?

On Wednesday's post, The Shot, we’ll discuss tactics.

Steve

 

ExecuNet article: Recession...Rebuild, Recover, Reinvent

Doug Schust - Tuesday, July 21, 2009
When I first read Marji McClure's insightful article I decided to save it as fodder for a future blog. So, as I always do, I slipped into my "Blog Ideas" folder and forgot about it, or so I thought.

Last weekend, after the third time through it, I decided to pass on the original. It's that good.

Enjoy:
Using Recession as an Opportunity to Rebuild, Recover, Reinvent by Marji McClure, ExecuNet Contributing Editor

Steve


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