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Aligned Marketing Blog

Marketing executive, Steve Hartkopf shares all in this informative yet personable blog.

Retirement Planning Group

Steve Hartkopf - Monday, April 12, 2010
On Saturday I created a LinkedIn Group – Retirement Planning (RP). RP is dedicated to helping those contemplating their retirement leverage the power of LinkedIn. My vision is to bring together retires, soon-to-be retirees, and service providers, such as financial planners, real estate professional, and legal advisors, to discuss options, concerns, ask questions and access specialized expertise in an open environment. 

 

I figured I can’t be the only one asking questions about the winter in Santa Fe, NM, the cost of housing in Tulsa, OK, and healthcare in Laughlin, NV. Sure, I can take the time to research all my questions but why should I when social media tools such as LinkedIn allows me to ask questions from a knowledgeable person. That’s the beauty of social media.

Instead of sorting through a gabillion Google results and trying to sort the advertising lies from the on-the-ground facts, I can just ask a real life person. Sure, I’ll still have to keep my crap-detector on high because people may try to sell me something or worse, outright try to steal my money. So what? It’s not like all of us don’t have to guard against that in the real world all the time.

It will be nice to have a place to go where people who are in similar circumstances can ask questions, get a bunch of answers, and decide what to believe, what to verify (everything), and what to toss out.

Anyone can join. Who knows, maybe you live in a town, we’ll say, Savannah, GA, and someone has a question about that town, you’d be a great person to ask. You already know the good and bad of Savannah. By the way, since I’ve been there many times I can tell you, Savannah is an awesome place. Tons of history to explore and they have some fantastic restaurants.

I expect to attract a few sales-types once the group gets going but that’s fine. The group will decide who’s legit and who is not. To minimize the spam I wrote a simple “Solicitation Policy.”

RP has a flexible non-solicitation policy. This policy prohibits broadcast solicitations and spamming. Our members are expected to provide value to the Group through their questions, answers and opinions.

External links to blog posts and webinars that are relevant to RP Members are acceptable but will be monitored.

External links to blatant promotional and sales pages are unacceptable. If a Member of our RP Group violates this policy, he/she may be subject to membership termination.

That will slow the selling down some. In the end, I’m going to be the final judge and jury. It’s my responsibility to insure RP delivers value, which we will.

Let me know if you have any questions

Steve

800-707-9150

shartkopf@aligned-marketing.com

Are You a Spammer?

Steve Hartkopf - Monday, March 08, 2010
I’m often asked how businesses can use social media. In separate conversations, the National Electrical Supply Association (NAED) and the Industrial Supply Association (ISA), think GE and 3M, respectively, are asking that very question. Collectively the two organizations represent approximately  $300B of our economy. Neither has an answer to the question, so I gave their representatives a glimpse of mine.

Social media is really nothing more than an online reflection of the offline world. The offline process that leads up to a sale; "know me, like me, trust me," also applies to the online world of social media. Sales happen at the end of that process in both worlds.

That sounds simple because it is. What’s striking is how many people get it terribly wrong. Instead of taking the time to get involved in an online community, much as any good business person would if they joined the local Chamber of Commerce, most people rush to the Close. They broadcast their sales pitch out randomly, hoping to hit a target. What a total waste of energy, not to mention the damage done to your brand.

When they don’t hit a target, they blame the medium, the technology. “I tried social media and it didn‘t work.” That’s a crock but it is easier than blaming themselves. It’s easier than doing the hard work involved and dedicating the time to do truly join a community and contribute real value. It’s easier than being a responsible citizen.

Responsibilities are serious business. Avoiding your responsibilities to build trust in the community, which is that you are doing if you just throw out your pitch randomly, means you are a spammer. Spammer is an ugly word in our wired-up world. So ugly that in it’s most literal sense, it’s illegal. Most of us have software installed on our computers to block these cretins.

Opening accounts on social sites such as LinkedIn, Digg, StumbleUpon, Twitter and the others for the single purpose of promoting yourself is a bad strategy. Get involved! Become an active member of the community. Provide value. Give good advice and engage with a servant’s heart. Keep the conversation going on the forum itself, don’t try to divert members to your site, your self-interest. Wait until you’re asked.

Take the time to comment and vote on other people’s content. Visit other people’s blogs and “RT” (retweet) good information, Friend those you know or who have similar interests as you and call-out the spammers. Finally, rather than quantity you should seek quality.

In other words focus your efforts on the social sites you are going to be involved in and sites that contain a group of people who can relate to your content and perspective. Don’t submit an article on postpartum depression to a social network convened around Fantasy Football.

As is always the case, to reap the rewards you must do the work. Everyone, as I taught my two boys, pays List Price for success.

Add value to the community and the community will reciprocate.

Steve

800-707-9150

Finding Niche Markets & Hot Topics

Steve Hartkopf - Monday, February 08, 2010
If you’re looking for niche markets, hot topics and new ideas there are a bunch of sites that can help you beyond the search engines although, in some cases, they are sub-domains of the search engines.

I check out the hottest search trends at Google Zeitgeist. Since I’m usually targeting the US market, I’ll click on “U.S. Zeitgeist,” otherwise I’ll look at “Zeitgeist Around the World.”


Lycos Top 50 and Yahoo! Buzz are two other sites, like Google Zeitgeist, that I review when I’m looking for the latest trends in digital products and hot topics.


The eBay Pulse site is also an excellent place to start looking at niche markets and topics and is one very few people, from what I can tell, use for research.


If you still can’t find anything to get your creative marketing or writing juices flowing then here are some other sites to investigate:

Nichebot - http://www.nichebot.com

Shopping.com Searches – http://www2.shopping.com/top_searches

AOL Hot Searches - http://hot.aol.com/hot/hot

Google Groups - http://groups.google.com

Craig's List - http://www.craigslist.com

Delicious Popular - http://del.icio.us/popular

Digg - http://www.digg.com

Google Catalogs - http://catalogs.google.com

Google Suggest – http://www.google.com/webhp?complete=1&hl=en

Technorati - http://www.technorati.com

If you want to focus exclusively on what’s selling visit the Clickbank Marketplace (http://marketplace.clickbank.net).

The web is constantly changing so it requires effort to stay current, to remain relevant.

As a marketing consultant it’s my business to stay abreast of web-trends. Feel free to call me if you’re having trouble finding the information you need.

Steve Hartkopf

800-707-9150

 

Small Business meets Big Technology

Steve Hartkopf - Wednesday, February 03, 2010
Small business owners face big challenges everyday. One of the tougher issues is balancing the need for technology with available cash. There’s seldom enough cash for the technology I need or want but it’s hard to be more productive without more technology. What to do?

Here are three tools that can help you win new customers and none of them cost a lot of money. In fact, most of them are free, excluding the cost of your Internet connection.

First, think about having a free personal hard drive on the Internet that is not only huge but comes with free software that mimics Microsoft’s Word, Excel and PowerPoint programs. That’s Google Docs.


Google Docs can be used for word processing, creating spreadsheets or producing great presentations. Better yet, you can share your files with anyone (everyone) with an Internet connection and, if you want, give them editing rights. No more email attachments going back-and-forth and wasted time trying to figure out which is the latest file. If you work with people outside your office or just like the idea of good software being free, then Google Docs is a must-have tool. Did I mention it’s free?

Another great free tool is social media. I know, what’s social media? Well, it’s Twitter, LinkedIn, YouTube, Facebook and a hundred other strange-sounding online communities. Just like the real world there’s a lot of nonsense on these sites, but there’s also a lot of really good people. I’ve gotten new ideas, computer support, made new friends and gained new clients from these online communities. If you think social media is just for kids, your wrong. Again, it’s like the real world, you talk to the people you want to talk to and avoid those you don’t.

The third one will cost you. Skype is an online phone service that allows you to call anyone in the U.S., conduct conference calls, and even video calls for, are you ready, $30.00 a year. There are some minor restrictions and they have plans that cost more. But, being able to conduct video calls for $30.00 a year is tremendous value and having video conferencing capabilities really lets small business owners project a much larger image.

Want proof? I used these tools to connect with a company in Chicago that led to a $1.5 billion company in New York and ended up doing business with both of them.

You don’t have to be a technical wiz-kid to use these tools. I use them all the time; you can too. If you have any questions or want to learn more, call me at 803-810-3180.

Steve

Social Media, the Video

Steve Hartkopf - Monday, February 01, 2010
A lot of people still wonder about social media. What is it? Is it here to stay? I gave you my thoughts on why it's here to stay in last week's blog - Cro-Magnon Invented Social Media.

You may disagree with me. That's fine.

The video below explains social media in a different way, probably a more interesting way. It's been seen by more than 1,300,000 people. Have you ever done anything that been seen by more than a million people?



In case you want your message exposed to millions of people, Aligned Marketing does social media and video.

Steve
803-810-3180
800-707-9150

Cro-Magnon Invented Social Media

Steve Hartkopf - Wednesday, January 27, 2010
There’s some debate about when the first human arrived. Some say we stood up 6 million years ago while others claim we went erect more recently, between 200,000 and 500,000 years ago. The difference depends on how one defines human.


The consensus seems to be near the middle of that time-line, about 2.5 million years ago. Whenever we arrived it’s clear to me that we can thank our hairy little great6 grandparents for social media.

Do the math. Language is new phenomenon. According to the entries in Wikipedia the grunts and groans took on real meaning about 40,000 years ago. So with or without syntax there is an unimaginable expanse of time, eons of experience, within each of us that knows how to decipher noises, pitch, body-language, facial expressions like wide-eyes and opened-mouths, to sort truth from fiction. Fast forward to today.

Advertising lies. Marketing manipulates. Most think sales people cannot be trusted any more than the average politician, about as much as your average felon. That’s why social media isn’t going away and will, in fact, flourish.

Social media is not about technology, It’s about being human and what’s embedded in our DNA. It’s about the first humans, what they learned, and passed down to us.

If I want the truth I want a human being, a full human being, not some copywriter or hired mouthpiece. Social media delivers people to me so I can decide who to trust and who to ignore.

Kind of sounds like the real world, doesn’t it?

Should you be able to Borrow an Ebook?

Steve Hartkopf - Monday, January 18, 2010
Ebooks are electronic books. Some are e-versions of hardbound books and some exist solely in an electronic format, typically pdf. Ebooks have become very popular and really proliferated as a marketing tool.


Many are free but most seem to be under $20.00 range. I saw one that was being sold for $2,000.00, which blew me away. I’ve read dozens of ebooks and most are actually very good, despite their free-to-modest cost.

I’m interested in Dave Navarro’s book, “How to Launch The *** Out Of Your Ebook.” For the most part the reviews are very good. I follow Dave’s blogs and articles. He knows his niche and is considered the guy when it comes to launching online products.

But every review is not glowing and, at $100.00, I’ve been slow to pull the trigger and buy his book. That got me to thinking: Can a person borrow an ebook? We certainly borrow hardbound books. I loan out books regularly and don’t think anything about it. So why does it feel different when it’s a pdf file?

Part of the answer is many ebooks contain some kind of legalese prohibiting redistribution. Here’s one example:

This product may not be sold, given away, or redistributed in any way. You may only use this for personal reading.

So do those types of statements legally prohibit redistribution? They probably do. This is probably another area where the online world and the offline world are different but I’m not 100% sure.

I’ve started a discussion on LinkedIn (you'll need to join The Blog Zone group to participate) to poll the writers and lawyers in the group and see if there's a consensus.

In the offline world we lend books openly. Those friendly activities are largely untraceable and that may explain the lack of concern. It’s legal to quote from other people’s books in one’s own writing but there are limits to how much repurposing a writer can do.

Creative Commons (www.creativecommons.org) does a great job of laying out an author’s rights and providing ways for redistribution, sharing and collaboration.

I’ve got 5 ebooks in development and will be launching an information site in a few weeks. Part of me wants to get paid for every download and part of me says, heck, a little redistribution is just another form of advertising, so have at it, boys.

What do you think? Should you be able to borrow an ebook?

2010 in Three Words

Steve Hartkopf - Wednesday, December 30, 2009

Wrapping up 2009 has been an interesting process. In order to determine where I want to go I thought it wise to see where I've been. To keep things simple I'm going to use three individual words to describe where I've been in 2009 and three different words to describe my focus for 2010. Each of these words has numeric measurements behind them but that information is too details and private for this venue. The purpose of this blog is to share an approach, the three word approach, that I picked up from Chris Brogan and modified to my liking.

I think using three words to describe the areas I'm going to focus on will work better for me than my traditional approach of having several project plans. Project plans are fine, I've used them successfully in the past, but they take a lot of time to develop and manage so I'm going back to broad goals with quantifiable objectives and estimated timelines behind them. A less maniacal approach to help me combat my compulsive tendencies. LOL.

2009:
Education: Much of 2009 was a learning experience. On the business front I learned (in Q4) to balance time between promoting my business and actually doing client work. That was a biggee. I also expanded my knowledge on search engine optimization and social networking tremendously, did my first real interview and, just for fun, taught myself a little HTML programming. The purpose of education is action and the results is growth. I love both. How many of us get to learn new skills and plant new seeds after the age of 45, much less 55. By that time most people are harvesting old skills and old crops. That's crazy. All the fun is at the beginning of the learning curve. By the way, at the end of Summer I was playing the best golf of my life. I finally learned to chip!

God: I'm not going to get religious or too spiritual here but can tell you from experience that being an entrepreneur is not for anyone with a weak heart. You are making significant bets daily with limited information, your income takes wild swings and the whole health insurance deal is a friggin' nightmare. You are learning by doing constantly so you need faith in yourself and a lot of Faith, period. The funny part is several of my executive friends thought I was taking a huge risk by starting a full-time business at the dawn of this brutal recession. I understood their thinking but knew the carnage was just beginning and had more confidence in myself than any new employer.

Inertia: As I talk to more and more companies it amazes me how many are unwilling to change or even recognize the degree of change around them in the marketing arena. Gang, it's all about the net. If your marketing isn't slanted 60%+/- toward online activities and accelerating then you're being left behind. If you're still killing trees and relying on expensive one-to-one selling well, ok, but that should be a smaller and smaller portion of your budget going forward. I could write pages about this subject, and often have, so I'll leave it there...No I won't. If your waiting to see the changes clearly then you'll be looking in your review mirror - you're waiting too long.

2010:
Value: Through my client services, blogs and other activities I will add more value to my clients and my respective networks; several thousand read my blogs every month now, which is stunning. 2010 will be the year of giving more value because I enjoy helping others and, frankly, it's good business. I expect to get more as a result. I'm not looking for a one-to-one, give-to-get, relationship. I know I may have to give ten units of blood to get one back. That's ok. In 2010 I will focus more on audience needs, take more ownership for my clients' success, write more, and expand my web presence. I'm launching a new, separate, website in January.

Structure: I need to be more productive and that means more organized and structured. For example: After compiling my three main contact lists I 993 contacts complete with email addresses and phone numbers. That does not include my 2,000 Followers on Twitter, my 600 "Friends" on Facebook or those I've connected with on other social media. By the time 2010 arrives I'll have those lists organized into A-B-C classifications and an action plan with each group as well as a plan for growing my list. It's too easy for "A's" to get treated like "C's" and be relegated to Christmas only communication and C's to get lost altogether.

Courage: The race is not always won by the fastest, sometimes it is won by the most aggressive. Courage isn't always an easy choice but it's a Darwinian world and I intend to survive. In the end, I decided long ago to live my life pursuing my aspirations and not reacting to my fears. Too many do the latter. Merging into the crowd is easy. I get it. It's just not me. So I've decided 2010 will be not only about adding value and more structure, it's going to be a year of bigger bets and more excitement. I can hardly wait!

Steve

How to Request a Meeting in Writing

Steve Hartkopf - Wednesday, December 09, 2009
A lot has been written about making written requests, such as for a meeting. Based on my inbox, a lot of good advice is being ignored. So, here's my two-cents on the subject:

Good work often starts with research. I recommend that you save the meeting requests and general sales letters you like in a dedicated folder and, before writing your next request letter, review them for tips and inspiration. Pay particular attention to what you like about the wording, layout, flow and tone of your favorite letters.

Staying with research, investigate the companies and people your soliciting. There's an amazing amount of information available today. Google and LinkedIn are two of my primary sources of client research. In 15 minutes you can typically learn a person's professional history, job title, interests, status in their industry  and many even identify some mutual friends. This will help with the style, tone and personalization of your letter.

Create an outline for your letter as follows:
  1. Grab your reader's attention. Begin with an interesting fact, important question, comment on a current event or something personal, such as congratulations for being named Person of the Year.
  2. Then transition your reader into the purpose of your letter - introduce your company, request an appointment, or a free offer, for example. Be sure to connect your request with your grabber from (what will be) paragraph one. Your transition is key, it must be both smooth and brief, people are busy. See next bullet.
  3. In today's hurry-up, get-to-the-point world, many people switch the first two bullets of their outline. they begin letters by coming right out and stating, "The purpose of this letter is to request a 30-minute appointment to..." and then write their grabber. I prefer a subtler approach but will use the direct approach if I know the reader well.
  4. Insert numbers or testimonials that back up your claims next. A list of indented bullets works well for either. People like reading lists of tightly written facts - summaries.
  5. Your fourth section/paragraph is your call-to-action. Tie your attention grabber or your reader's self-interest into the benefits of responding to your solicitation. I don't sell actual products so I often use mutual gain as my call-to-action: "I propose a 30-minute meeting to better understand your business objectives, review our capabilities and determine if we can help one another achieve our  goals..."
  6. Your final outline point let's your reader know that your letter is one of a series of contacts, that there are more to come. Explain that you will be following up by voicemail, email or both. Basically, you're telling them "you're not going away, so let's have our conversation and see where it leads."

Now it's time to fill in the blanks and edit. Go back to each section of your outline and write 2-4 complete sentences. Often this is as easy as writing a topic sentence, inserting your outline copy and, then, writing a closing sentence that introduces your next point (paragraph) and compels the reader to keep reading.

With my writing completed I move onto the editing process. I complete three rounds of edits. My first edit is for grammar, my second is for flow and my third is for appeal. The final edit, for appeal, answers the question, "Would I respond to this letter?" If I would, then I'm done. If, however, there are awkward transitions, facts that don't seem to fit, or anything else that makes my letter weak, then I keep writing and editing until they are corrected.

The person receiving your letter is busy. They are looking for reasons to throw your letter away. It's your job to give them reasons to keep it and respond.

Mail your letter and begin following up within a week.

Final thought:
Some may argue that Bullet #6 above is aggressive. I'll concede that point. However, if you've done your homework and are only contacting people you honestly believe you can help, then why be shy? You're trying to earn a living and help others along the way; what's wrong with that? I'm not looking to waste my time or anyone else's on silly meetings nor am I looking to sell anyone something they don't need or want. I have pride in what I do and so should you.

In summary, this comes down to professionalism and character, use a strong doze of both in everything you do and trust that positive results will follow.

Steve

What Would You Do with 30 Minutes?

Steve Hartkopf - Monday, December 07, 2009
Chris Brogan wrote a blog a week or so ago about what he'd do if he suddenly found himself with some unscheduled time, such as a flight delay. The only thing I remember from his list is he'd write a recommendation on LinkedIn. That's a good task to knock off your to-do list but probably wouldn't make my top ten list. If I had 30 minutes of unexpected time open up, here is what I'd do.

  1. Re-organize and prioritize my tasks. I'm always making lists and checking off completed items, which means sometimes my lists get messy. I find that taking a few minutes to clean them up and create clear priorities helps me stay relaxed and be more productive.
  2. Investigate new social media sites. I have a list of social media sites that I keep meaning to investigate. 30-minutes is just about the right amount of time to really dig into a social media site, see what they're trying to do and then compare their value to some of the better known sites. Since a lot of people ask me about social media I feel an obligation to be well versed on the subject.
  3. I like to take 30 minutes and focus on one client. I ask myself one question: What can I do or recommend that will improve their business? Sometimes this results in a proposal but most of the time I just call them, share the idea and let them know that I'm thinking about them. In my experience these types of phone calls are very well received.
  4. Call a friend. Everyone is busy so it's hard to stay in touch with all the important people in our lives. Give me 30 minutes and I can leave voicemails, no one answers anymore, for 5-6 people and just say, "Hello, I was thinking about you and wanted to touch base.". (I need to do more of this.)
  5. I subscribe to the online version of the Wall Street Journal but don't read it everyday. Sometimes, as a change of pace, I'll open it up and read whatever interests me. Typically, I tweet a link to the most interesting articles. It's my favorite source of Tweets.
  6. I subscribe to several business journals and receive summaries regularly. It's a good way to keep current and has, on occasion, been the source of new business. It typically takes 5-10 minutes to get through one summary.
  7. Promote my blog. Few blogs grow readership by themselves, you have to promote them. I use Twitter, FaceBook and LinkedIn (primarily) to let folks know a new post is up. In addition, I read several other blogs and leave comments, which is a good way to get people to read blog, in return, and you help grow an audience.
  8. Speaking of blogs, 30 minutes is just enough time to brainstorm blog topics and write a short paragraph outline.
  9. Take a walk or just look out the window. I have long days and seldom take a day off so every once in a while I just need to step away from the desk or whatever I'm working on to relax and regain my perspective.
  10. Clean up my desktop. By the end of the week my computer screen is often cluttered. I don't like clutter so spending 10-15 minutes to get files organized and into a folder is time well spent. This is similar to #1 so here's an extra bonus.
  11. Bonus: Check out the competition or one of my clients' competitors. Websites are being changed all the time. My arsenal of intelligence gathering and website analysis tools is constantly expanding so it pays for me to take the time to do a little competitor checking.
So, what would you do?

Steve

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