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Bob Parsons' 16 Tips

Doug Schust - Tuesday, September 14, 2010
Bob Parsons is CEO and Founder of GoDaddy.com. He’s famous for his over-the-top advertising, which include commercials featuring a porn star or race driver Danika Patrick in a bikini. To me he’s the Howard Stern of entrepreneurs, sophomoric but highly successful.

His business success and therefore, acumen, is what gets overlooked. Like Stern, this mega-millionaire knows what his target audience wants and he gives it to them. While his actions seem cavalier, my guess is there are few casual events in Bob’s business life.

In his September he shared his 16 Tips for business success, which you can view here: Bob Parsons' videoblog. Once you get past the girlies in their tank-tops, I think his advice is both unconventional and excellent. If you want to avoid the girls, here are Bob’s tips in text format:

  1. Get and stay out of your comfort zone. I believe that not much happens of any significance when we're in our comfort zone.  I hear people say, "But I'm concerned about security."  My response to that is simple: "Security is for cadavers."
  2. Never give up. Almost nothing works the first time it's attempted.  Just because what you're doing does not seem to be working, doesn't mean it won't work.  It just means that it might not work the way you're doing it.  If it was easy, everyone would be doing it, and you wouldn't have an opportunity.
  3. When you're ready to quit, you're closer than you think. There's an old Chinese saying that I just love, and I believe it is so true.  It goes like this: "The temptation to quit will be greatest just before you are about to succeed."
  4. With regard to whatever worries you, not only accept the worst thing that could happen, but make it a point to quantify what the worst thing could be. Very seldom will the worst consequence be anywhere near as bad as a cloud of "undefined consequences."  My father would tell me early on, when I was struggling and losing my shirt trying to get Parsons Technology going, "Well, Robert, if it doesn't work, they can't eat you."
  5. Focus on what you want to have happen. Remember that old saying, "As you think, so shall you be."
  6. Take things a day at a time. No matter how difficult your situation is, you can get through it if you don't look too far into the future, and focus on the present moment.  You can get through anything one day at a time.
  7. Always be moving forward. Never stop investing.  Never stop improving.  Never stop doing something new.  The moment you stop improving your organization, it starts to die.  Make it your goal to be better each and every day, in some small way.  Remember the Japanese concept of Kaizen.  Small daily improvements eventually result in huge advantages.
  8. Be quick to decide. Remember what General George S. Patton said: "A good plan violently executed today is far and away better than a perfect plan tomorrow."
  9. Measure everything of significance. I swear this is true.  Anything that is measured and watched, improves.
  10. Anything that is not managed will deteriorate. If you want to uncover problems you don't know about, take a few moments and look closely at the areas you haven't examined for a while.  I guarantee you problems will be there.
  11. Pay attention to your competitors, but pay more attention to what you're doing. When you look at your competitors, remember that everything looks perfect at a distance. Even the planet Earth, if you get far enough into space, looks like a peaceful place.
  12. Never let anybody push you around. In our society, with our laws and even playing field, you have just as much right to what you're doing as anyone else, provided that what you're doing is legal.
  13. Never expect life to be fair. Life isn't fair.  You make your own breaks.  You'll be doing good if the only meaning fair has to you, is something that you pay when you get on a bus (i.e., fare).
  14. Solve your own problems. You'll find that by coming up with your own solutions, you'll develop a competitive edge.  Masura Ibuka, the co-founder of SONY, said it best: "You never succeed in technology, business, or anything by following the others."  There's also an old Asian saying that I remind myself of frequently.  It goes like this: "A wise man keeps his own counsel."
  15. Don't take yourself too seriously. Lighten up.  Often, at least half of what we accomplish is due to luck.
None of us are in control as much as we like to think we are.
  16. There's always a reason to smile. Find it.  After all, you're really lucky just to be alive.  Life is short.  More and more, I agree with my little brother. He always reminds me: "We're not here for a long time, we're here for a good time!"
Steve

A Small Town Bank

Doug Schust - Friday, August 07, 2009
Without getting into the details let me just say that yesterday my wife and I were frantic to set up Health Savings Accounts (HSA’s). Our first instinct was to go to our business bank – Wachovia.

The people in the tiny Lake Wylie branch greeted us and offered to help us. We told them what we needed. That’s when the smiles vanished.

People shuffled from office to office, looking through binders, folders and file cabinets. Calls were made. After a short while a very nice young man handed us a brochure with a toll free number, apologized and said they couldn’t help us but assured us if we called that number or went online the application process would be easy and quick. Nice try, Scooter.

The clock was ticking and we hadn’t even asked the tough question yet: We wanted to deposit $7,000 into the account and have at least some of the funds available in the morning (for the doctor visit I forgot about).

My wife and I huddled. There was no way we were going to get this completed on the phone or online and have access to our funds in the morning. Wachovia, like all large financial institutions, can take a week to clear a check. You as a person and your current deposits matter little with large institutions and even less with bureaucrats. Scale forces that policy.

They have rules and (by God!) everyone obeys them. What to do? It was 4:00. Action was required. We bolted through the door.

Clover Community Bank was two miles away and we knew the Vice President, Paige McCarter. Woohoo! We’d talked about changing banks but never acted. Our minds raced.

Would the fact that we weren’t an existing customer hurt us or help us? Would our relationship with Paige matter? She always seemed very nice but this was business. Nice had nothing to do with business, right?

Wrong. Nice still matters in Lake Wylie, South Carolina. We cut to the chase and so did she. “Don’t worry,” she said with a big smile. “The funds are available to you now.” A few taps on the keyboard was all it took.

It was after 5:00 and the front door was locked when we were handed our temporary checkbooks and told our debit cards would arrive in a week.

As Paige and Kathy, our wonderful account rep, waived goodbye through the glass door I said to my wife, “We really need to change banks…” She replied in a sober tone, “I’ll take care of it.”

Steve


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