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Is it Time to Consider Consulting?

Doug Schust - Monday, March 22, 2010
A CEO of a major company recently said to me, “Your timing may be perfect.”

He was referring to me being a consultant and, indeed, there’s evidence to support his statement. The industrial market is heating up. The Industrial Supply Association’s (ISA) most recent Economic Indicator Report was up for the second month in a row. Their Manufacturer Index was 66.42% in February while the January index was 60.63%. The Distributor Index saw similar gains (61.1% and 65.72%, respectively). Anything above 50% indicates those surveyed expect economic expansion.

The subjective evidence is equally strong. I talk with frustrated marketing people every week. Their complaint is with management and goes like this: “They laid off half my staff so we’ve been struggling to keep up for over a year. Every month we fall further behind and are getting our butts chewed out. Now, because business is getting better, they want us to do a bunch of new stuff. We can’t complete our work now! I have no idea how we’re going to get any new projects completed.” Maybe you can help them?

If you’re an unemployed or underemployed marketing professional consider becoming a consultant. As my CEO friend said, the timing may be perfect.

The client benefits because they can rent the expertise they need (from you). You simply augment their staff as a variable cost solution. A competent resource they can eliminate quickly without a long HR process.

Do a great job and maybe you get hired full-time, if that’s what you want. Here are a few things you need to be prepared for before accepting your first consulting job.

  • Be prepared to add value immediately. One good way is to do more than you’re asked. In other words, take tasks off your new employer’s task list. Most marketing managers have presentations to create, reports to format, blogs to write and other nuisance tasks that they’d love to delegate but are beyond the skill level of most support personnel. Don’t wait for them to ask you to help. Be proactive and add value.
  • Understand that there will be politics and much of it will be invisible to you. You represent a variable cost option and, as such, threaten everyone in your area of expertise that is an employee, a fixed cost. The best way to combat this is to recognize the politics exist and find a few key alliances within the client’s organization that will help you navigate through the terrain.
  • You must be taken seriously so don’t walk in meekly. State your positions and your recommendations clearly and directly. Not everyone will agree but if you focus on pleasing everyone, finding the maximum in common ground and playing politician, you’ll lose. Understand your pre-designed role is to get in, complete your assignment, and get out. You are not part of the long-term extended corporate family (not yet, anyway).
  • There’s nothing unethical about selling more services while you’re completing your project. Be polite and professional but keep your eyes and ears open for pain points, new projects and things the company would like to have if they had the resources. There’s truth in the old saying: “The best source of new business is old customers.” In my experience the big firms spend up to 30% of their time onsite looking for a new project while they’re completing the current project. I find that objectionable (selling while I’m on the client’s clock) so I never charge by the hour and I only spend about 10% of my time prospecting for new projects. You’ll need to find your own balance.

If you have skills and are either unemployed or underemployed I encourage you to think about consulting. The market is getting stronger, it’s a great way to leverage your strengths, and may get you the inside track on a full-time job if that’s your ultimate goal.

Feel free to call me if you want to discuss further.

Steve

800-707-9150

Freelancers and Consultants

Doug Schust - Tuesday, June 16, 2009
Thanks to the Internet, the availability of freelance and consultant talent is greater than ever. World-class designers, videographers, photographers, strategists, copywriters, and programmers are all just a few clicks away.

There are two approaches to working with freelance and consulting talent.

The first is to give someone a clean sheet of paper and minimal direction. "Here is what we want to accomplish, here is our budget, dazzle me!" That's an exciting approach and a great way to do something if the talent has unique expertise and money is no concern. The creativity unleashed in this approach can be incredible. Or it can be disastrous.

The second approach is to provide the talent with a well-defined objective that includes some specific direction. "Here are three logos we really like, a brief description of our company, our products, our markets, the file formats we need, our milestones and deadlines, our budget, and how we intend to pay. Come back with several concepts by Friday and, if we like them, you can invoice us and we’ll move to the next phase of the project." See the difference?

Confusing these two approaches is the primary cause of client  (and talent) dissatisfaction. Missed expectations disappoint everyone and impair future communication. Everyone suffers when confidence and trust are eroded.

The second approach requires more work, more preparation, and more discipline. It involves thinking hard because you may be outside your area of expertise. It involves the willingness to learn enough about a subject to manage the outcome. Yes, it is still the client’s responsibility to manage the outcome of the project.

Blaming the talent is like blaming the messenger, convenient but wrong.

Steve


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